Porcha Thompson

• Increased customer satisfaction by delivering timely and accurate assistance in online banking inquiries.
• Collaborated with IT department to address technical concerns, ensuring seamless online banking operations
• Developed and implemented security measures for safeguarding sensitive customer data within the online platform.
• Monitored emerging trends in digital banking technologies, recommending solutions that would benefit both customers and the organization.

Collaborated with loan processors to facilitate underwriting for home purchases.

Conducted conference calls with borrowers and lenders to verify credit supplements.

Gathered and processed information accurately, ensuring timely delivery to lenders for loan completion.

Maintained professionalism and efficiency in all interactions to meet deadlines.

Maintained knowledge of store policies regarding payments, returns, and exchanges to resolve customer concerns professionally.

Minimized store losses by ensuring accuracy in transactions and maintaining attention to detail.

Performed cash drawer reconciliations and back-office deposits with precision.

Led Front End operations, delegated tasks, and provided team support to maintain efficiency and customer satisfaction.

Managed Front End operations, including cash media reconciliation and accounting, following company standards.

• Fostered customer confidence and loyalty by providing prompt and professional service.

• Assisted management with supervising staff and creating a positive, productive work environment.

• Performed bank reconciliations, cash pickups, and financial reporting for store operations.

• Verified financial transactions, ensuring all cash and checks were properly balanced and accounted for.

• Prepared and issued bills and invoices, ensuring accuracy and compliance with financial processes.