Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Porchaya Poindexter

Porchaya Poindexter

Columbus,Ohio

Summary

Results-driven professional with extensive experience in economic mobility and community engagement. Skilled in developing innovative strategies to capitalize on dynamic market conditions. Exceptional relationship-building and leadership talents.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Operations Manager

Equus Workforce Solutions
07.2024 - Current
  • Identifies opportunities for process improvement, implementing changes to increase efficiency within the project and organization.
  • Composes qualitative reports to analyze project performance data, identifying areas of improvement.
  • Collaborates with the Project Director and Project Accountant for budgeting and reconciliation.
  • Motivate and evaluate personnel to maximize productivity and maintain quality standards.

Workforce Solutions (TANF) Program Manager

NCUS
07.2021 - 07.2024
  • Lead Franklin County's OWF, WEP daily program operations, complying with policies, state regulations, and contractual agreements, maintaining 90% case accuracy, and above 60% WPR.
  • Develops strategic plans with Key Performance Metrics, identified risks, set objectives, and monitored progress towards completion.
  • Managed program budgets and timelines, ensuring projects stayed on track and within allocated resources.
  • Improved client satisfaction rates by effectively addressing concerns and incorporating feedback from the Equus satisfaction surveys.

Talent Development Specialist

NCUS
09.2020 - 07.2021
  • Implemented thorough assessments of clients' workforce barriers, developed individualized strategy plans, goals, and necessary interventions.
  • Achieved positive client outcomes by developing and implementing comprehensive case management for TANF recipient Jobseekers.
  • Streamlined community resources and employment opportunities, resulting in new income tax revenues for Franklin County.
  • Maintained complete, accurate, and timely case notes in the WORCS (QuickBase) data platform.

Student Engagement Coach

Academy for Urban Scholars
11.2019 - 09.2020
  • Served as a liaison between students, faculty, parents, and administration for issues related to academic success and retention efforts.
  • Reduced student attrition rates by implementing comprehensive retention programs.
  • Connected students with streamlined resources, community partners, and stakeholders.
  • Coordinated successful execution of recruitment marketing campaigns.

Education

Business Management Coursework -

University of District of Columbia
06-2010

Skills

  • Contract Management
  • Performance monitoring
  • Client Engagement
  • Quality Assurance
  • Community Outreach
  • Innovative and creative
  • Presentation Skills
  • Program Oversight

Accomplishments

  • 99.3% Case accuracy
  • Highest Project Customer Participation Rate above 60% consistently
  • 2x Recipient of the NCUS Top Performer "212" Award

Certification

  • Charity Golf Outing Coordinator (144 Golfers) 2021 -2024
  • African American Male Wellness Walk (logistics Volunteer) 2020 - present
  • Brown Girls Mentoring (Parent Liaison Volunteer) 2023 - present

Timeline

Operations Manager

Equus Workforce Solutions
07.2024 - Current

Workforce Solutions (TANF) Program Manager

NCUS
07.2021 - 07.2024

Talent Development Specialist

NCUS
09.2020 - 07.2021

Student Engagement Coach

Academy for Urban Scholars
11.2019 - 09.2020

Business Management Coursework -

University of District of Columbia

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Porchaya Poindexter