Porche Curtis
Houston,TX
Summary
Dynamic and results-driven professional with extensive experience at Taco Bell, excelling in customer service and food safety compliance. Proven leader skilled in training teams and enhancing operational efficiency. Recognized for improving service speed and customer satisfaction through effective communication and problem-solving abilities. Committed to maintaining high standards in fast-paced environments.
Overview
20
20
years of professional experience
Work History
Food Champion
Taco Bell
02.2024 - Current
- Prepared food items according to standardized recipes and safety guidelines.
- Maintained cleanliness and organization of workstations to ensure efficient operations.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to achieve daily sales targets and improve service speed.
- Assisted in training new employees on food preparation techniques and safety protocols.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Managed time effectively during busy periods while still maintaining focus on delivering top-notch meals.
- Demonstrated strong communication skills when working with fellow staff members, fostering a cohesive team atmosphere.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Improved customer satisfaction by ensuring timely and accurate food preparation.
- Maintained safety standards by regularly cleaning and sanitizing all equipment, utensils, and surfaces.
- Completed daily inventory checks to ensure sufficient stock levels for uninterrupted service.
Welder
W International
05.2022 - 01.2023
- Fabricated metal components using MIG and TIG welding techniques to ensure high-quality standards.
- Interpreted blueprints and technical drawings to execute precise welds on various materials.
- Maintained equipment and performed routine inspections to ensure operational efficiency and safety compliance.
- Collaborated with team members to streamline workflows, enhancing productivity in production processes.
- Led troubleshooting efforts for equipment malfunctions, minimizing downtime and maintaining project timelines.
- Welded in flat, horizontal, vertical, and overhead positions.
- Maintained clean working environment by consistently organizing tools and equipment, promoting workplace safety.
- Demonstrated versatility in various welding methods including MIG, TIG, Stick, and Flux Core Welding techniques.
- Inspected welds and checked critical measurements to meet specifications.
- Fabricated shop parts directly from blueprints.
- Prepared welding equipment to perform advanced welding work.
- Removed and repaired unacceptable welds with air arc and grinder to meet quality guidelines.
- Enhanced welding quality by following precise welding procedures and maintaining proper equipment settings.
- Collaborated with team members for seamless project execution, improving overall productivity.
- Chipped off excess weld, slag, and spatter using hand tools.
- Developed customized welding techniques for unique materials, optimizing fabrication processes.
Shift Manager
Taco Bell
06.2020 - 02.2022
- Resolved customer complaints promptly, enhancing overall guest satisfaction ratings.
- Trained and mentored new employees to maximize team performance.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Tracked receipts, employee hours, and inventory movements.
Shift Manager
Taco Bell
04.2018 - 06.2019
- Supervised daily operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff on customer service best practices and product knowledge.
- Managed inventory levels, coordinating with suppliers to maintain stock efficiency.
- Implemented process improvements that enhanced service speed during peak hours.
- Conducted performance evaluations, providing constructive feedback to team members.
- Monitored cash handling procedures, ensuring accuracy in financial transactions and reporting.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Cooperated with coworkers to improve customer experience and manage storefront.
Housekeeper
Cross Roads Nursing Home
05.2017 - 10.2017
- Maintained cleanliness and sanitation standards in guest rooms and public areas.
- Operated cleaning equipment, including vacuum cleaners and floor polishers, efficiently.
- Managed inventory of cleaning supplies, ensuring adequate stock levels at all times.
- Trained new staff on cleaning procedures and safety protocols to enhance team performance.
- Conducted inspections to ensure compliance with quality standards and addressed deficiencies promptly.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
T Shirt Designer
CC Creations
07.2016 - 04.2017
- Developed innovative design concepts aligning with client vision and branding needs.
- Collaborated with cross-functional teams to streamline project workflows and enhance efficiency.
- Created visual assets for digital marketing campaigns, improving engagement metrics through compelling graphics.
- Utilized design software to produce high-quality mockups, ensuring accuracy and adherence to specifications.
- Mentored junior designers, providing guidance on best practices and creative techniques for project success.
- Led design reviews, facilitating constructive feedback sessions that improved overall project quality and outcomes.
- Managed multiple design projects simultaneously, ensuring timely delivery within budget constraints.
- Analyzed user behavior and feedback to optimize design and user experience.
- Collaborated with cross-functional teams to ensure cohesive branding across all marketing materials.
- Reviewed project requirements to plan workflows and evaluate client time and budget constraints.
- Identified design requirements for each project.
- Collaborated with senior management to develop, review and finalize design concepts.
- Coordinated with other departments to comply with industry regulations.
Drumline Packer
Sanderson Farm
10.2014 - 04.2016
- Operated packaging machinery to efficiently package products for distribution.
- Inspected finished goods for quality assurance and compliance with standards.
- Collaborated with team members to optimize workflow and minimize downtime.
- Maintained cleanliness and organization of work area to uphold safety standards.
- Adapted quickly to changing production demands and priorities in fast-paced environment.
- Proved successful working within tight deadlines and a fast-paced environment.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
- Complied with safety, health, and environmental regulations as prescribed by law.
- Complied with company policies and industry regulations throughout all packing activities, promoting a safe working environment.
- Improved team collaboration through effective communication and coordination with coworkers.
- Inspected items to identify discrepancies and damages and reported to supervisor.
- Collaborated with team members to achieve daily goals and meet company objectives.
- Increased accuracy of packed items by diligently following packing lists and verifying product information.
Shift Manager
McDonald's
04.2008 - 06.2014
- Developed shift schedules to optimize labor costs while maintaining service quality.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
- Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
- Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Cashier
Walmart
03.2006 - 05.2010
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and performed daily reconciliations.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in training new staff on operational procedures and customer engagement techniques.
- Implemented process improvements to enhance checkout efficiency and reduce wait times.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
Welding
Tulsa Welding School
Houston, TX02.2022
High School Diploma -
Bryan High School
Bryan Tx 05.2007
Skills
Food safety
Timeline
Food Champion
Taco Bell
02.2024 - Current
Welder
W International
05.2022 - 01.2023
Shift Manager
Taco Bell
06.2020 - 02.2022
Shift Manager
Taco Bell
04.2018 - 06.2019
Housekeeper
Cross Roads Nursing Home
05.2017 - 10.2017
T Shirt Designer
CC Creations
07.2016 - 04.2017
Drumline Packer
Sanderson Farm
10.2014 - 04.2016
Shift Manager
McDonald's
04.2008 - 06.2014
Cashier
Walmart
03.2006 - 05.2010
Welding
Tulsa Welding School
High School Diploma -
Bryan High School