Porche Douglas
North Charleston,SC
Summary
Proactive Administrative Assistant with comprehensive experience in managing multi-line phone systems, maintaining confidentiality, and delivering exceptional customer service. Skilled in accurate record-keeping, database management, and training new employees. Known for building strong client relationships and ensuring efficient administrative operations.
Diligent [Desired Position] with proven track record in managing office operations and providing comprehensive administrative support. Demonstrated ability in streamlining office processes and aiding in project coordination. Known for effective communication and multitasking skills.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
Southeastern College
09.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Server
Waffle House
07.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Shift Leader
Wendys Fast Food
07.2021 - 07.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Sales Associate
T-Mobile
09.2019 - 08.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Cashier
Taco Bell
06.2018 - 05.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Addressed customer needs and made product recommendations to increase sales.
Cashier
Walmart
04.2017 - 08.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
Cashier
Fairway Market
01.2017 - 04.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
House Cleaner
Handy
09.2016 - 01.2017
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
Cashier
Mc Donalds
06.2015 - 11.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Receptionist
Oneonta Job Corps Academy
10.2012 - 09.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Education
No Degree - Nursing
Monroe Community College
Rochester, NY03-2018
No Degree - Certified Medical Assistant
Oneonta Job Corps Academy
Oneonta, NY09-2013
High School Diploma -
Jacqueline Kennedy Onassis High School
New York, NY09-2012
Skills
- Filing
Phone call answering
Administrative operations
Credit and collections
Transcription and dictation
Document conversion
Accomplishments
- Managed inventory and office budgeting for supplies for busy office of 16 employees.
- Implemented new, interactive employee scheduling system to monitor, gauge and project staffing needs.
- Scheduling - Organized technician schedule for customer jobs.
- Coordinated weekly project team meetings and drafted agendas to increase meeting efficiency.
- Scheduling - Communicated with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
Timeline
Administrative Assistant
Southeastern College
09.2024 - Current
Server
Waffle House
07.2022 - Current
Shift Leader
Wendys Fast Food
07.2021 - 07.2022
Sales Associate
T-Mobile
09.2019 - 08.2021
Cashier
Taco Bell
06.2018 - 05.2019
Cashier
Walmart
04.2017 - 08.2017
Cashier
Fairway Market
01.2017 - 04.2017
House Cleaner
Handy
09.2016 - 01.2017
Cashier
Mc Donalds
06.2015 - 11.2015
Receptionist
Oneonta Job Corps Academy
10.2012 - 09.2013
No Degree - Nursing
Monroe Community College
No Degree - Certified Medical Assistant
Oneonta Job Corps Academy
High School Diploma -
Jacqueline Kennedy Onassis High School
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