Summary
Overview
Work History
Education
Skills
Timeline

Porche Jennings

Douglasville,GA

Summary

Detail-oriented Title Clerk well-versed in receiving, organizing and processing paperwork. Adept at managing administrative and customer service requirements efficiently. Bringing excellent communication, time management and problem-solving abilities developed over 5+ years in field. Detailed Title Specialist with 5 years of experience preparing and processing title documents to transfer ownership. Expertise in checking documents for completeness, preparing routine reports and maintaining electronic and paper records. Resourceful and competent individual knowledgeable in TitleTec and DealerTrack. Organized Tag and Title Clerk proficient in accurately processing and researching vehicle titles. Customer-oriented and hardworking individual with in-depth knowledge of title processing, recordkeeping. Strong customer service and data entry skills. Positive and upbeat administrative team member with exceptional interpersonal and conflict management skills. Familiar with fee structures, documentation requirements and processing practices for titles. Precise Title Examiner with excellent organizational and research abilities. Collecting and reviewing documents for consistency and preparing documents and disclosures. Profound knowledge of all local filing requirements, fees and abstracting procedures. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level positions. Ready to help team achieve company goals. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

16
16
years of professional experience

Work History

Title Specialist

Nissan Of Lagrange
Lagrange, GA
09.2020 - Current
  • Organized and prepared tax and title documents to transfer ownership of property.
  • Calculated and remitted state sales tax, service and other charges.
  • Entered title and vehicle information into database.
  • Prepared tax and title documents to submit legal transfer work to DMV.
  • Received and processed paperwork for titles, new license plates and renewals.
  • Contacted Georgia Motor Vehicle Department to determine status of pending titles.
  • Communicated with customers to resolve common title issues.
  • Used Xerox machines and reader and printer machines to make, file and distribute copies of recorded documents.
  • Verified and analyzed free-and-clear title issues, odometer readings and VIN numbers to finalize 15 to 20 sales deals per Day.
  • Maintained control log of vehicle certificates of origin and titles.
  • Posted titling transactions and monitored corresponding schedules.
  • Provided each member of public with exceptional service and knowledgeable support to maintain smooth operations and happy customers.
  • Processed signed documents received by clients to complete title follow-ups.
  • Reviewed legal documents such as title liens to assess relevant property factors.
  • Identified title encumbrances and detailed plans for correcting issues and clearing titles for planned changes.
  • Contacted appropriate agencies to complete searches, order records and obtain documents.
  • Checked accuracy and completeness of registration documents and rejected unacceptable packages.
  • Audited all documents, noted issues and pursued resolutions in order to facilitate the title processes.
  • Examined and verified all titles weekly.
  • Used information gained during searches to produce and process title commitments and insurance policies.
  • Duplicated and summarized documentation relevant to title status.

Title Clerk

Allure Autos, LLC
Marietta, GA
07.2020 - Current
  • Entered title and vehicle information into database.
  • Received and processed paperwork for titles, new license plates and renewals.
  • Prepared tax and title documents to submit legal transfer work to DMV.
  • Organized and prepared tax and title documents to transfer ownership of property.
  • Maintained control log of vehicle certificates of origin and titles.
  • Used Xerox machines and reader and printer machines to make, file and distribute copies of recorded documents.
  • Arranged payoff checks for trade-ins and new vehicles.
  • Contacted Georgia Motor Vehicle Department to determine status of pending titles.
  • Communicated with customers to resolve common title issues.
  • Posted titling transactions and monitored corresponding schedules, using Title and DealerTrack.
  • Verified and analyzed free-and-clear title issues, odometer readings and VIN numbers to finalize 5 to 15 sales deals per day.
  • Calculated and remitted state sales tax, service and other charges.
  • Assisted with preparation and submission of affidavits, deeds and other records for land purchases.
  • Provided each member of public with exceptional service and knowledgeable support to maintain smooth operations and happy customers.
  • Processed signed documents received by clients to complete title follow-ups.
  • Identified title encumbrances and detailed plans for correcting issues and clearing titles for planned changes.
  • Contacted appropriate agencies to complete searches, order records and obtain documents.
  • Checked accuracy and completeness of registration documents and rejected unacceptable packages.
  • Examined and verified all titles weekly.
  • Used information gained during searches to produce and process title commitments and insurance policies.
  • Duplicated and summarized documentation relevant to title status.

Title Clerk

Atlanta Autos
Marietta, GA
06.2018 - 07.2020
  • Entered title and vehicle information into database.
  • Received and processed paperwork for titles, new license plates and renewals.
  • Prepared tax and title documents to submit legal transfer work to DMV.
  • Organized and prepared tax and title documents to transfer ownership of property.
  • Maintained control log of vehicle certificates of origin and titles, using TitleTec and DealerTrack.
  • Used Xerox machines and reader and printer machines to make, file and distribute copies of recorded documents.
  • Arranged payoff checks for trade-ins and new vehicles.
  • Contacted Georgia Motor Vehicle Department to determine status of pending titles.
  • Communicated with customers to resolve common title issues.
  • Posted titling transactions.
  • Verified and analyzed free-and-clear title issues, odometer readings and VIN numbers to finalize 20 sales deals per Day.
  • Assisted with preparation and submission of affidavits, deeds and other records for land purchases.
  • Provided each member of public with exceptional service and knowledgeable support to maintain smooth operations and happy customers.
  • Processed signed documents received by clients to complete title follow-ups.
  • Reviewed legal documents such as title liens to assess relevant property factors.
  • Identified title encumbrances and detailed plans for correcting issues and clearing titles for planned changes.
  • Contacted appropriate agencies to complete searches, order records and obtain documents.
  • Checked accuracy and completeness of registration documents and rejected unacceptable packages.
  • Audited documents, noted issues and pursued resolutions in order to facilitate the processes.
  • Examined and verified all titles weekly.
  • Used information gained during searches to produce and process title commitments and insurance policies.

Title Specialist

G.I.A.D.A
Lithia Springs, GA
08.2017 - 07.2019
  • Organized and prepared tax and title documents to transfer ownership of property.
  • Calculated and remitted state sales tax, service and other charges.
  • Entered title and vehicle information into database.
  • Prepared tax and title documents to submit legal transfer work to DMV.
  • Received and processed paperwork for titles, new license plates and renewals.
  • Contacted Georgia Motor Vehicle Department to determine status of pending titles.
  • Communicated with customers to resolve common title issues.
  • Used Xerox machines and reader and printer machines to make, file and distribute copies of recorded documents.
  • Verified and analyzed free-and-clear title issues, odometer readings and VIN numbers.
  • Maintained control log of finalized deals and all original documents.
  • Provided each member of public with exceptional service and knowledgeable support to maintain smooth operations and happy customers.
  • Processed documents received by clients to complete title follow-ups.
  • Identified title encumbrances and detailed plans for correcting issues and clearing titles for planned changes.
  • Contacted appropriate agencies to complete searches, order records and obtain documents.
  • Audited all documents, noted issues and pursued resolutions in order to facilitate processing.
  • Used information gained during searches to produce and process title commitments and insurance policies.
  • Duplicated and summarized documentation relevant to title status.

Front Office Receptionist

Apogee Women's Health
College Park, GA
12.2013 - 04.2017
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Interacted with customers by phone, email or in-person to provide information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Responded to inquiries from callers seeking information.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Offered every visitor professional and prompt service, completing check-ins, verifying paperwork and coordinating smooth hand-offs to nursing staff.
  • Maintained clean reception area to promote positive, professional environment for clients.
  • Increased productivity by cleaning and organizing supplies.
  • Greeted and verified patient and insurance information before directing guests to appropriate areas or answering questions.
  • Identified visitors' needs to offer solutions and information.
  • Received and routed business correspondence to correct departments and staff members.
  • Wrote professional and error-free letters, memoranda and other business documentation to support office needs.
  • Prepared meeting materials and took clear notes to distribute to stakeholders.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Minimized errors in medical paperwork by checking terminology and complying with insurance policies.
  • Maintained transaction security by verifying payment cards against identification.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Answered questions about and trained employees on IMS and Gateway systems.
  • Conferred with other office locations to coordinate records and obtain patient documentation.
  • Decreased customer hold times by updating office phone call and messaging procedures.

Elderly Caregiver

Rosalee Williams
Lithia Springs, GA
09.2013 - 01.2014
  • Offered companionship and kindness to elderly patients.
  • Maintained clean, safe and well-organized patient environment.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
  • Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
  • Entertained, conversed and read aloud to keep patients mentally alert.
  • Assisted disabled clients to support independence and well-being.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Transported individuals to events and activities, medical appointments and shopping trips.
  • Conferred with supervisor to discuss patient condition and medical care.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted patient with bathing, grooming, dressing and oral hygiene care.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Replaced bandages, dressings and binders to care for wounds and encourage healing.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Recorded status and duties completed in logbooks for management.
  • Completed regular check-ins and progress report for each client.
  • Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Consulted with supervisors to assess cases and plan strategies for enhancing care.

Caregiver

Lighthouse PCH
Douglasville, GA
05.2012 - 03.2013
  • Assisted with dressing guidance, grooming, meal preparation and medication reminders.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
  • Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Assisted patients with self-administered medications.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
  • Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Documented residents' mental status, sleep and eating patterns in medical record books.
  • Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
  • Entertained, conversed and read aloud to keep patients mentally alert.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Conferred with supervisor to discuss patient condition and medical care.
  • Maintain records of services performed and apparent condition of patients.

Daycare Teacher

Big Hugs Daycare And Learning Center
Douglasville, GA
10.2009 - 06.2010
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Promoted physical, academic and social development by implementing diverse classroom and outside activities.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Applied play-based strategies to provide diverse approaches to learning.
  • Instructed children in health and personal habits, such as eating, resting and toileting.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Assessed babies and toddlers against established early childhood developmental milestones, preparing regular progress reports for each child.
  • Allowed for ample outdoor recreation time to support physical development.
  • Communicated with parents through enrollment, tours, newsletters, conferences and direct personal communication.
  • Developed age-appropriate activities and programs for children one and two years old.
  • Implemented curriculum to enhance classes with learning-focused activities.
  • Promoted sensory development by providing access to different textures.
  • Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
  • Organized activities to teach preschool children foundational learning skills such as letters and numbers.
  • Helped new preschool children get used to classes by giving one-on-one support.
  • Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.
  • Enhanced one-year-old students understanding of rules, safety and behavioral guidelines and disciplinary protocols by redesigning and simplifying them.

Front Office Receptionist

Gyncare Women's Health
Smyrna, GA
05.2004 - 01.2008
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Interacted with customers by phone, email or in-person to provide information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Responded to inquiries from callers seeking information.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Offered every visitor professional and prompt service, completing check-ins, verifying paperwork and coordinating smooth hand-offs to nursing staff.
  • Maintained clean reception area to promote positive, professional environment for clients.
  • Increased productivity by cleaning and organizing supplies.
  • Greeted and verified information before directing guests to appropriate areas or answering questions.
  • Identified visitors' needs to offer solutions and information.
  • Maintained well-organized and efficient offices with stocked supplies to meet expected demands.
  • Received and routed business correspondence to correct departments and staff members.
  • Wrote professional and error-free letters, memoranda and other business documentation to support office needs.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Minimized errors in medical paperwork by checking terminology and complying with insurance policies.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Conferred with other office locations to coordinate records and obtain patient documentation.
  • Decreased customer hold times by updating office phone call and messaging procedures.

Education

High School Diploma -

Douglas County High School, Douglasville, GA
05.2004

Skills

  • Renewals management
  • Title processing
  • Documentation review
  • License plates expertise
  • Temporary tags
  • Verification
  • Excellent Communication
  • Active Listening
  • Teamwork and Collaboration
  • Organization and Time Management
  • Teambuilding

Timeline

Title Specialist - Nissan Of Lagrange
09.2020 - Current
Title Clerk - Allure Autos, LLC
07.2020 - Current
Title Clerk - Atlanta Autos
06.2018 - 07.2020
Title Specialist - G.I.A.D.A
08.2017 - 07.2019
Front Office Receptionist - Apogee Women's Health
12.2013 - 04.2017
Elderly Caregiver - Rosalee Williams
09.2013 - 01.2014
Caregiver - Lighthouse PCH
05.2012 - 03.2013
Daycare Teacher - Big Hugs Daycare And Learning Center
10.2009 - 06.2010
Front Office Receptionist - Gyncare Women's Health
05.2004 - 01.2008
Douglas County High School - High School Diploma,
Porche Jennings