Porche Johnson
Chino Hills,CA
Summary
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
18
18
years of professional experience
Work History
Healthcare Professional
In Home Supportive Services
09.2021 - Current
- Delivered compassionate and solution-oriented support for clients, addressing daily needs and resolving health-related concerns in a timely manner
- Ensured client satisfaction by troubleshooting issues related to care delivery and maintaining clear communication with family members
- Managed and maintained detailed client records, ensuring compliance with health regulations and client preferences
- Scheduled patients for appointments and maintained master calendar.
- Disinfected tools, equipment and surfaces between patients.
Operations Support Specialist
Amazon
12.2019 - Current
- Delivered operational support to Amazon customers, efficiently managing customer inquiries, technical issues, and troubleshooting challenges while ensuring timely resolution
- Utilized Amazon's internal systems to track orders, manage customer accounts, and resolve business account-related issues, optimizing workflows and increasing order processing efficiency
- Consistently met or exceeded key performance indicators (KPIs), enhancing service delivery and contributing to improved client retention and satisfaction metrics
- Collaborated with cross-functional teams, implementing process improvements to address complex customer concerns and ensuring seamless coordination between departments for prompt issue resolution
- Actively identified and implemented operational efficiencies, reducing response times and streamlining customer support processes to improve overall service quality
Logistics Team Advisor / Operations Lead
Target
08.2012 - 02.2016
- Managed a team of5-10 employees daily, overseeing the efficient completion of the Softlines department operations within tight deadlines, ensuring all tasks were completed within4 hours
- Led logistics and operational coordination to ensure seamless workflow, improving department efficiency by20%
- Collaborated with cross-functional teams, process optimization, and team collaboration
- Trained, mentored, and developed new employees, instilling a strong understanding of operational processes and ensuring adherence to high standards of customer service and operational excellence
- Managed inventory, ensured stock levels were maintained, and coordinated between departments to streamline the supply chain and improve overall department functionality
- Awarded Employee of the Month in2015 for demonstrating exceptional leadership, team collaboration, and consistent results in managing high-volume tasks
- Played a key role in implementing and executing daily operational plans, ensuring alignment with company goals and maximizing the productivity of the team
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Planned operations and activities, and led projects.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Organized and detail-oriented with a strong work ethic.
Administrative Assitant/ Accounts Manager
Ace Parking/Quik Park
02.2007 - 01.2012
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Recorded accurate and efficient records in customer database.
- Implemented efficient billing procedures to reduce outstanding receivables and improve cash flow.
- Collaborated with purchasing department to reconcile vendor invoices and facilitate payments.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Trained new employees on customer service, money handling and organizing strategies.
- Managed journal entries, collection efforts, reconciliations, and payroll processing.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Managed successful audits by collaborating effectively with internal and external auditors.
- Reduced discrepancies in financial data with thorough account reconciliations and adjustments.
Education
Bachelor of Science - Operations Management
Southern New Hampshire University (In Progress)
Manchester, NH12-2025
Project Management -
Google Project Management Certificate (In Progress
02-2025
Skills
- Team Motivation & Coaching
- Performance Monitoring
- Conflict Resolution
- Real-Time Decision Making
- Task Prioritization & Scheduling
- Workflow Optimization
- Process Improvement
- Time Management
- Training and mentoring
- Problem-solving
- Team leadership
- Customer service
EXTRACURRICULAR ACTIVITIES
Founder/Executive Director Autism Accepted Non Profit
Founder/Executive Director Inspirational Givers Non Profit
Timeline
Healthcare Professional
In Home Supportive Services
09.2021 - Current
Operations Support Specialist
Amazon
12.2019 - Current
Logistics Team Advisor / Operations Lead
Target
08.2012 - 02.2016
Administrative Assitant/ Accounts Manager
Ace Parking/Quik Park
02.2007 - 01.2012
Bachelor of Science - Operations Management
Southern New Hampshire University (In Progress)
Project Management -
Google Project Management Certificate (In Progress
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