Porche Lane
Jacksonville,FL
Summary
I am a hard worker and fast at picking things up. I great with people. never late and always focus. love to learn new thing. Im looking for somewhere I can grow
Overview
4
4
years of professional experience
Work History
Customer Service Executive
MCI
Jacksonville, FL
04.2021 - Current
- Described product and service details to customers to provide information on benefits and advantages.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat.
- Resolved customer billing errors by researching issues in system, asking open-ended questions and determining root causes of problems.
- Developed working relationships with internal and external customers while assisting with account management duties.
Customer Service Representative
Walmart
Jacksonville, FL
03.2018 - 04.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
No Degree - Business Administration And Management
Fscj
JacsonvilleCarpentry - Carpentry
Job Corps Center,
Miami, FL05.2015
High School Diploma -
Sandalwood High School
Jacksonville, FL07.2011
Skills
- Issue and Complaint Resolution
- Information Updates
- Corporate Standards
- Inbound Customer Calls
- Building Customer Trust and Loyalty
- Accurate Recordkeeping
- Upselling Products and Services
- Responding to Difficult Customers
- POS Systems and Ordering Platforms
- Customer Data Confidentiality
Accomplishments
- Processed new accounts and suggested additional products and services, increasing purchases by $800.00 on average per account.
- Suggested free upgrades for customer equipment that clients were unaware of which boosted brand loyalty.
- Developed a new telephone script that was positively received by customers and so impressive that management implemented it for the entire department.
- Boosted customer call intake from an average of 25 daily calls to 45 calls by asking open-ended questions and making effective suggestions.
Timeline
Customer Service Executive
MCI
04.2021 - Current
Customer Service Representative
Walmart
03.2018 - 04.2021
No Degree - Business Administration And Management
Fscj
Carpentry - Carpentry
Job Corps Center,
High School Diploma -
Sandalwood High School
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