Porche’ Murphy

• Customer Service Intake Coordinator
• Pre-Screened incoming submissions
• Analyzed email and portal submissions to create cases
• Processed claims for specific clients
• Logged information derived from written and verbal communications
• Developed concepts and procedures
• Reviewed providers appeals and made decisions
• Responded timely to internal and external inquiries
• Established trust with clients through consistent follow-up on commitments made during meetings or calls.
• Negotiated contract terms and pricing structures with clients, maximizing profitability while meeting their specific needs.
• Maintained a deep understanding of the clients' industries, staying abreast of trends and market shifts to provide valuable insights during account reviews.
• Maintained high-quality service standards for all inbound and outbound calls, ensuring prompt and accurate assistance.
• Utilized CRM tools effectively to track all interactions with clients, ensuring accurate reporting on account performance metrics.

• Efficiently managed a high volume of 70+ calls per day.

• Facilitated payment transactions efficiently.

• Maintained professionalism while resolving disputes.

•Processed Claims

•Addressed client requests efficiently concerning product details and services.

• Kept comprehensive records of interactions for quality assurance.

•Guided customers in successfully placing online orders.

• Processed a high volume of over 30 inbound and outbound communications daily.

• Enhanced customer retention with precise details on United Healthcare Benefits.

• Coordinated prescription fulfillment to meet customer needs

• Upselling mail order pharmacy to customers over the call.

• Kept precise documentation of sales activities.

• Educated physicians and pharmacists on drug use, benefits, dosage and risks.

• Monitored inventory across various databases.