Porchea Mullen-Lathan
Trussville
Summary
Dynamic healthcare professional with extensive experience at St. Vincent's East Hospital, recognized as Unit Coordinator of the Year 2023. Proficient in records management and EMR, I excel in patient education and case management, ensuring compliance with HIPAA. Known for critical thinking and teamwork, I consistently enhance patient care quality and operational efficiency.
Overview
12
12
years of professional experience
Work History
Clinical Staff Assistant
Alabama Pain Physicians
Birmingham
06.2025 - Current
- Oversaw patient care and nursing services across assigned units and shifts.
- Promoted quality, evidence-based care to enhance patient satisfaction while maintaining fiscal responsibility.
- Monitored vital signs, glucose levels, and health indicators to ensure optimal patient outcomes.
Health Unit Coordinator
St. Vincent's East Hospital
Birmingham
01.2019 - 06.2024
- Coordinated with unit manager to fulfill daily operational requirements.
- Transcribed physician orders, notifying nurses of new, single, and stat medications.
- Managed supply ordering and maintained accurate inventory levels.
- Completed consults and communication orders efficiently.
- Recognized as Unit Coordinator of the Year 2023 for outstanding performance.
- Prepared patient charts for transfers, ensuring all documents complied with criteria.
- Assisted nurses with clerical tasks, including appointment scheduling and document filing.
- Responded swiftly to requests from medical staff regarding patient information.
Medical Assistant
St. Vincent Hospital East
03.2017 - 01.2019
- Delivered healthcare and support to patients within medical facility.
- Managed schedules to optimize time management and efficiency.
- Documented medical data in patient charts, ensuring accurate records.
- Prepared examination rooms before patient arrivals by stocking materials and maintaining cleanliness.
- Assisted physicians during examinations, procedures, and diagnostic tests.
- Scheduled appointments while maintaining organized patient records.
- Executed administrative duties including data entry, answering phones, and ordering supplies.
Associate-Customer Success Specialist
Wells Fargo
Homewood
08.2013 - 03.2017
- Resolved complex technical issues for customers promptly and efficiently.
- Addressed customer complaints and inquiries regarding bank accounts and products.
- Maximized productivity rates and product effectiveness to support company growth.
- Facilitated team meetings to ensure adherence to policies and procedures.
- Delivered coaching and feedback focused on conflict resolution aligned with company standards.
Education
BBA/Master of Science - Healthcare
UAB Collat School of Business
Birmingham12.2025
Associate of Applied Science - Certified Medical Assistant
Virginia College
Birmingham, AL12.2021
Medical Assistant Certificate - US
Lawson State College
Birmingham, AL12.2015
High School Diploma - US
A.H. PARKER HIGH SCHOOL
Birmingham, AL05.2013
Skills
- Nursing assistance
- Government regulations
- Patient registration and education
- Case management
- Records management and EMR
- Computer proficiency
- Workflow coordination
- Wound care
- Critical thinking
- Surgical counts
- HIPAA compliance and confidentiality
- Specimen collection
- Medication administration
- Team collaboration
- Professionalism and ethics
- Quality assurance practices
Awards
- Medical Assistant of the Year 2023
- Customer Associate of the Year 2020
References
References available upon request.
Timeline
Clinical Staff Assistant
Alabama Pain Physicians
06.2025 - Current
Health Unit Coordinator
St. Vincent's East Hospital
01.2019 - 06.2024
Medical Assistant
St. Vincent Hospital East
03.2017 - 01.2019
Associate-Customer Success Specialist
Wells Fargo
08.2013 - 03.2017
BBA/Master of Science - Healthcare
UAB Collat School of Business
Associate of Applied Science - Certified Medical Assistant
Virginia College
Medical Assistant Certificate - US
Lawson State College
High School Diploma - US
A.H. PARKER HIGH SCHOOL
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