Porchea R. Cox
North Las Vegas,Nevada
Summary
Organized, Dependable, Team Player, Ability to work well with/without Supervision. Extensive computer skills/background. Task oriented, skilled in working with a variety of office machines. Extensive call center customer service experience. Box Office & ticketing ability, familiar with variety of database & custom software’s. Good math aptitude, skilled at working with the public and maintaining company rapport. OBJECTIVE: To secure a position with a stable company. Where I will be able to utilize my organizational skills and expand my customer service knowledge. Obtaining a position where I can work with the public, whereby enhancing my people skills and overall industry knowledge, as well as build up my clerical, administrative abilities.
Overview
11
11
years of professional experience
Work History
Customer Service Rep
Sykes Enterprise Las Vegas Nevada
11.2017 - 01.2018
- Call center phone agent, managed accounts, documented issues, troubleshooting, problem solving, strived for first call resolution.
Patron Service Rep
The Smith Center For Performing Arts
04.2012 - 11.2017
- Call center phone agent, manage customer account, take payments solve conflicts
- Provide detailed information on all attractions, Box office ticket agent, manage public window sales tickets in box office, print tickets, settle customer disputes , data entry, batch closing process, filing, mass mail out ticket credit transaction processing, various other duties as assigned
- Clerical support to Box Office management staff.
Call Center/Customer Service Rep
Allen & Associates
04.2007 - 05.2008
- Cashier duties, Customer payment processing and account information intake for new clients
- Set up of accounts and new customer information via computer system
- Maintained and tracked accounts provided monthly reports to department vice president
- Ordered new services for customers
- Heavy customer contact via incoming phone calls
- Coordinating weekly appointments and calendars for escrow and title officers
- Provided clerical support as required where needed within customer service department.
Call Center/Customer Service Rep
Griswold Real Estate Brokerage
04.2007 - 05.2008
- Responsibilities included answering customer calls,, routing to appropriate department for account support
- Entered customer information into computer system, assisted customers with new service requests, loan processing and overall account maintenance
- Filing of documents, monthly report processing and tracking
- Various other duties as required to assist Loan officers and management staff.
Education
High School Graduate - undefined
Skills
- Research
- Proofreading
- Closing Sales
- Multi-Line Telephone Operation
- Training Development Aptitude
- Quality Assurance Controls
- Critical Thinking
- Cultural Awareness
- Filing
- Call Center Operations
- Multi-Line Phone Talent
- Office Equipment Proficiency
- Medical Terminology Knowledge
- Grammar
- Quality Control
- Documentation
- Product Organization
- Prioritization
- Reading Comprehension
- Managing Multiple Tasks
- Business Development Understanding
- Customer Consulting
- Customer Account Management
- Problem-Solving Ability
- Active Listening
- Microsoft Word
- Document Control
- Account Management
- Order Processing
- Administrative and Office Support
- Calm and Professional Under Pressure
- Typing Proficiency
- Brand Representation
- Conflict Mediation
- Executive Management Support
- Clerical Support
- Customer Relations
- Shipping Procedures Understanding
- Customer Relationship Management
- Customer Service
Timeline
Customer Service Rep - Sykes Enterprise Las Vegas Nevada
11.2017 - 01.2018
Patron Service Rep - The Smith Center For Performing Arts
04.2012 - 11.2017
Call Center/Customer Service Rep - Allen & Associates
04.2007 - 05.2008
Call Center/Customer Service Rep - Griswold Real Estate Brokerage
04.2007 - 05.2008
- High School Graduate,
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