Summary
Overview
Work History
Education
Skills
Timeline
Generic

Porchia McCauley

Irving,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results.

Overview

13
13
years of professional experience

Work History

Medical Practice Assistant

Parkland Hospital
03.2017 - Current
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Received, recorded and filed medical payments by check, cash, and credit card.
  • Prepared patient charts by gathering and organizing medical records ahead of appointments.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Registered and verified patient records before triage with most up-to-date information.

Medical Assistant (200 Hr. Externship Practicum)

Irving Family Medical Clinic
05.2016 - 07.2016
  • Responsible for checking patients in, completing vital signs, taking chief complaint and inputting information in EMR.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Completed EKGs and other tests based on patient presentation in office.
  • Prepared lab specimens for diagnostic evaluation.
  • Collected and documented patient medical information such as blood pressure and weight.

Team Lead

Patriot Payment Group
10.2014 - 05.2015
  • Coached team members in techniques necessary to complete job tasks.
  • Assisted in recruitment to build team of top performers.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Educated staff on organizational mission and goals to help employees achieve success.

Manager

Bed Bath & Beyond
04.2014 - 10.2014
  • Cross-trained existing employees to maximize team agility and performance.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Accomplished multiple tasks within established timeframes.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Identified and communicated customer needs to supply chain capacity and quality teams.

Call Center Team Lead

TCIM
12.2011 - 01.2012
  • Generated reports detailing metrics such as call times and satisfaction ratings.
  • Responded to customer requests for products, services, and company information.
  • Motivated employees to increase productivity and maximize service quality with hands-on leadership style.
  • Handled advanced issues with calm, knowledgeable and professional approach.
  • Responded to team support questions quickly to maintain call center efficiency.
  • Recommended products to customers, thoroughly explaining details.
  • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.

Education

Cert - Science Education

Kilgore College
Kilgore, TX

Certified Medical Assistant - Medical Assisting

Brightwood College - Dallas
Dallas, TX
09-2016

High School Diploma -

Gladewater High School
06-2010

Skills

  • Patient Scheduling
  • Medical office administration
  • Medical Billing
  • Check-in coordination
  • Phlebotomy
  • Intake control
  • Inventory Management
  • Patient-focused care
  • Procedure Assistance
  • Medical Terminology
  • HIPAA Compliance
  • Payment Collection
  • Stocking supplies
  • Insurance Verification
  • Communicating with patient families
  • CPR
  • EMR / EHR
  • Inventory and supply management
  • Customer Service
  • Vital signs and examinations
  • Team management and supervision
  • Certified in Basic Life Support (BLS)

Timeline

Medical Practice Assistant

Parkland Hospital
03.2017 - Current

Medical Assistant (200 Hr. Externship Practicum)

Irving Family Medical Clinic
05.2016 - 07.2016

Team Lead

Patriot Payment Group
10.2014 - 05.2015

Manager

Bed Bath & Beyond
04.2014 - 10.2014

Call Center Team Lead

TCIM
12.2011 - 01.2012

Cert - Science Education

Kilgore College

Certified Medical Assistant - Medical Assisting

Brightwood College - Dallas

High School Diploma -

Gladewater High School

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Porchia McCauley