Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Porchia Wells

Rochester,PA

Summary

Dedicated professional with over 10 years of experience in customer service, healthcare, and transportation. Exceptional communication and organizational skills, combined with a strong ability to multitask and deliver high-quality service. Seeking a customer service position where I can leverage my skills to enhance customer satisfaction and contribute to team success.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Airport Shuttle Bus Driver

Laz Parking
12.2021 - Current
  • Maintain a clean and orderly vehicle for optimal passenger experience.
  • Handled customer complaints professionally and courteously while working to resolve any issues promptly.
  • Increased route efficiency by consistently monitoring traffic conditions and adjusting driving routes accordingly.
  • Promoted a culture of safety through daily pre-trip inspections of the shuttle bus, ensuring proper function of all equipment before starting routes.
  • Demonstrated adaptability and flexibility in response to changing circumstances, such as inclement weather or unexpected flight delays, ensuring that passengers were provided with reliable transportation options.
  • Maintained a clean and comfortable environment within the shuttle bus for optimal passenger experience.
  • Supported team efforts during peak travel times by helping cover additional shifts as needed, ensuring consistent service levels for all passengers.
  • Assisted passengers with luggage and provided information on flight schedules, terminal locations, and airport facilities.

Residential Aide

Tapestry Senior Living
10.2019 - 01.2021
  • Developed positive rapport with residents by demonstrating genuine empathy, respect, and understanding; created a welcoming atmosphere that encouraged open communication.
  • Assisted with the coordination of transportation services for residents attending off-site appointments or activities, ensuring timely pickup and drop-off arrangements.
  • Assisted with medication administration under the supervision of a licensed professional, ensuring proper dosage and adherence to schedules.
  • Improved residents'' quality of life by providing compassionate care and assistance with daily activities.
  • Enhanced the residential environment by maintaining a clean, safe, and organized living space for all residents.
  • Provided emotional support to residents during times of distress or difficult transition periods, fostering a sense of trust and security within the community.
  • Observed for any signs of physical or mental health decline in residents; promptly reported concerns to appropriate personnel for evaluation and intervention if needed.
  • Complied with relevant regulations governing residential care facilities; participated in ongoing training opportunities to enhance professional knowledge continually.
  • Supported meal preparation efforts by assisting with menu planning, portioning food items appropriately for each resident''s dietary requirements or restrictions while adhering to sanitation guidelines diligently.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

Home Health Aide

Carezone
02.2024 - Current
  • Build excellent rapport with clients through consistent, empathetic care.
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Improved patient well-being by providing compassionate and attentive personal care.

Stocker/Cashier/Customer Service

Walmart
09.2015 - 05.2016
  • Assisted customers with purchases and inquiries, ensuring a positive shopping experience
  • Managed inventory and restocked shelves efficiently.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Maintained effective team member communication.
  • Improved customer satisfaction by promptly locating items and providing product information.

Caretaker

Heart to Heart
05.2015 - 09.2015
  • Performed various household tasks such as cooking, light housekeeping, and bathing for clients
  • Ensured clients' well-being with compassionate and patient care.
  • Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
  • Remained alert to problems or health issues of clients and competently responded.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Addressed emergency situations with calm and efficiency, ensuring resident safety.

Dietary Aide

Rochester Manor and Villa
06.2009 - 02.2015
  • Assisted in meal preparation and service to residents
  • Provided excellent customer service by addressing residents' dietary needs and preferences.

Education

High School Diploma -

Rochester Area High School
Rochester, PA
06.2010

Skills

  • Customer Service
  • Communication Skills
  • Microsoft Office
  • Typing Skills (45 WPM)
  • Problem-Solving
  • Time Management
  • Remote Collaboration Tools
  • Organizational Skills
  • Meal Preparation
  • Senior Care
  • Commercial Driving
  • Shuttle Driving
  • Delivery Driver Experience
  • Patient Care
  • Safety awareness
  • Professional boundaries
  • Emotional Support
  • Transportation Assistance
  • Activity Planning
  • Nutrition knowledge
  • Compassionate Caregiving
  • Vital signs monitoring
  • Privacy and confidentiality
  • Infection Control
  • Client Relationship Management
  • Meal Planning
  • Teamwork and Collaboration
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking
  • Basic Life Support
  • Excellent Communication
  • CPR Certification
  • Organizational Skills
  • Active Listening
  • Calm Under Stress
  • Basic mechanical understanding
  • Safe Driving Practices
  • Clean Driving Record
  • Rule Enforcement
  • Dependable and Trustworthy

Certification

  • Class A CDL, 03/01/21-Present
  • CPR Certification DATE: 8/2023
  • RENEWAL DATE: 08/2025

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Timeline

Home Health Aide

Carezone
02.2024 - Current

Airport Shuttle Bus Driver

Laz Parking
12.2021 - Current

Residential Aide

Tapestry Senior Living
10.2019 - 01.2021

Stocker/Cashier/Customer Service

Walmart
09.2015 - 05.2016

Caretaker

Heart to Heart
05.2015 - 09.2015

Dietary Aide

Rochester Manor and Villa
06.2009 - 02.2015

High School Diploma -

Rochester Area High School

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Porchia Wells