Porcia Anthony
Atlanta,GA
Summary
Results-driven EFT Analyst experienced in financial services, specializing in payment processing, reconciliation, and compliance. Skilled in managing settlement processes, identifying discrepancies, and implementing process improvements. Collaborates effectively with cross-functional teams to ensure accurate and timely transactions, optimize operations, and drive efficiency.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Managed Service Operations Analyst I
FIS Global
Remote
08.2022 - 02.2024
- Successfully managed the daily settlement operations to ensure accurate and timely financial transactions for a range of clients
- Conducted detailed payment system reconciliations to identify and resolve discrepancies, minimizing financial risk.
- Collaborated with stakeholders such as exchanges and clearing brokers to identify and develop solutions for trade, margin, and cash breaks.
- Conducted thorough analysis of trade flows and market trends, enabling strategic decision-making and process optimization.
- Ensured compliance with regulatory requirements by conducting regular monitoring and reporting for critical financial events.
- Researched, analyzed, and interpreted international trade regulations and policies.
Senior Personal Banker
Wells Fargo
Atlanta, GA
04.2015 - 08.2021
- Managed client relationships while providing sound financial guidance
- Regularly reconciled accounts and resolved errors to maintain financial transaction accuracy.
- Monitored transactions to identify occurrences of ACH, card and wire fraud.
- Investigated identity theft, account takeover, and fraud-related issues alongside compliance teams to minimize risks and guarantee resolution.
- Educated clients about financial products and services to enhance customer retention and satisfaction.
- Handled customer grievances professionally and expeditiously maintaining composure throughout the interaction.
Payment Processing Specialist
Hartifield Jackson International Airport
Atlanta, GA
10.2011 - 12.2015
- Processed and reconciled EFT payments for accurate financial records and resolution of payment discrepancies.
- Enhanced financial planning and decision-making by generating reports on payment metrics with valuable insights for data analysis.
- Monitored wire systems to ensure compliance with regulatory standards.
- Managed all payment-related tasks, including end-of-day reconciliations and wire transfers, leading to a 15% reduction in mistakes
- Enhanced skill-set of staff members regarding payment processing system through training sessions.
- Monitored customer accounts for any changes in credit limits or account activity that could impact payment processing procedures.
Education
Bachelor of Arts (BA) in Mass Communications Advertising/Business Administration -
Paine College
Augusta, GASkills
- Settlement Operations
- Regulatory Compliance (BSA/AML)
- Transaction Processing
- Data Analysis & Reporting
- Electronic Funds Transfers (EFT)
- ACH Operations
- Payment Processing & Reconciliation
- Fraud Detection & Prevention
- Risk Management
- Cross-Functional Collaboration
- Client Relationship Management
Certification
Certified Anti-Money Laundering Specialist (CAMS)
Timeline
Managed Service Operations Analyst I
FIS Global
08.2022 - 02.2024
Senior Personal Banker
Wells Fargo
04.2015 - 08.2021
Payment Processing Specialist
Hartifield Jackson International Airport
10.2011 - 12.2015
Bachelor of Arts (BA) in Mass Communications Advertising/Business Administration -
Paine College