Porcia Njoku
Hyattsville,MD
Summary
Results-driven professional with a strong work ethic, eager to enhance business performance. Adapts quickly to different processes and drives company objectives. Works well in both individual and team capacities. Passionate about growth and efficiency to meet company needs and increase service value.
Overview
12
12
years of professional experience
Work History
Patient Access Representative
Medstar Washinton Hospital Center
Washington , DC
03.2024 - Current
- Receives and answers telephone calls. Schedules, reschedules, and confirms patient appointment(s), coordinating multiple appointments as needed to reduce the number of visits the patient must make. Gives instructions and/or answers questions regarding appointments and procedure(s)/test(s)/exam(s) per department/Hospital policy or directs caller to an appropriate individual for assistance. May, mail appointment notices and reminders.
- Validates or obtains patient demographic and insurance information from the patient prior to arrival/appointment. Reviews Hospital records for earlier Medical Record numbers/ charts and has chart(s) pulled. Calls primary care or referring physician and obtains required pre-authorizations and/or referrals, results from earlier test(s), and any clarification necessary regarding test(s)/procedure(s)/admission. May phone insurance companies for levels of benefit coverage, pre-authorization, etc.
- Greets and reviews information with patient upon arrival. Explains and secures needed signatures on hospital consent/release forms. Obtains/re-verifies insurance coverage upon arrival, photocopying insurance card and ID for record. Explains any patient obligation(s) and collects co-payments and partial payments for services to be received. May receive and secure patient valuables according to established policy/procedures. May escort or arrange escort service for patients to designated areas of the Hospital, as needed.
- May enter/verify charges in the computer and/or close cash registers, counting currency, checks, and credit card payments at the end of the shift. Requests and receives medical records and/or assembles various admission packets, where applicable. Maintains, including the number of patients registered, an accurate account of the Hospital's census, physician case load, etc. May compile and/or print standing or ad-hoc reports/statistics.
- May document and expedite referrals and transfers from external healthcare facilities for treatments or specialized procedures, according to standard department protocol. May perform department specific activities, e.g., posting schedules; validating parking for discharges and clergy; creating patient files; code procedures/results into patient file(s); sending out test results; typing, filing, etc.
Clinical Operations Representative
Gobindveer S. Sahi MD Sports Medicine
10.2023 - 01.2024
- Answering phones, directing phone calls and take messages
- Scheduling of patient appointments, data entry of patient information
- Collecting insurance information, co-pays and performing other office duties, as needed
- Locating existing patient records, reviewing information, identifying inconsistencies in medical records
- Collaborates with health care professionals to prepare statistical reports
- Knowledge of medical terminology, recordkeeping, accuracy, attention to details, and computer competences.
Children's National Hospital
Washington
12.2022 - 10.2023
- Provided efficient and courteous service to customers at all times
- Met deadlines while maintaining high-quality deliverables
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Answers telephones promptly and politely and professionally
- Provide patient services and administrative support in clinic operations
- Interacts with parents, patients, physicians, and other staff under moderate supervision in a courteous manner
- Aid other employees within their department as well as other departments
- Collect and verify all demographic information to ensure accuracy
- Provide required notification of scheduled services according to managed care requirements
- Responsible for scheduling patients for specialty appointments
- Floats to other clinics or ROCs for coverage as required.
Medical Receptionist
University of Maryland Physicians
Columbia
12.2021 - 11.2022
- Provided a warm welcome to patients and visitors, addressing their needs through direct contact or phone interaction.
- Optimized patient satisfaction, increased provider productivity, and effectively managed treatment room usage by employing both in-person and telephonic methods for appointment bookings.
- Sends notifications to providers about patient arrivals for appointments, compares service delivery with the schedule, and alerts providers about any delays.
- Provided patient comfort by anticipating anxieties, addressing inquiries, and organizing reception area.
- Ensures availability of treatment information by filing and retrieving patient records.
- Maintains patient accounts by obtaining, recording, and updating personal and financial information.
- Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
- Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies, verifying receipt of supplies, and scheduling equipment service and repairs.
- Helps patients in distress by responding to emergencies.
- Protects patients' rights by maintaining confidentiality
of personal and financial information. - Reported any necessary changes and actively contributed to team efforts.
Intake Coordinator
The Ross Center
Washington
03.2021 - 11.2021
- Answers telephones promptly and in a polite and professional manner
- Provides friendly, and quality patient care
- Oversees patient flow and ensures patients are seen in a timely manner
- Complies with HIPAA and OSHA rules and regulations
- Documents concise, thorough, and accurate information
- Registers new patients into On Patient Portal and DrChrono EHR system
- Schedules appointments for existing and new patients via Zoom
- Assists patients in completing all necessary forms
- Updates patient information (i.e., demographics) in DrChrono
- Understands when to escalate calls to clinicians/Office Manager/Director
- Collects patient fees, process credit card transactions, and collect balances due from patients
- Supports organizational changes
- Demonstrates flexibility in providing coverage and/or availability via scheduling adjustments
- Makes reminder calls as requested
- Back-office support (manage accounts receivable, run reports) Aids with mailings and other projects (i.e., marketing projects)
- Provides programs support for a variety of The Ross Center Programs (i.e., Professional Development, Groups, Forensics Program and Intensive)
- Maintains strictest confidentiality
- Tidy waiting area, kitchen, and assists with supply inventory and stocking
- Other duties as assigned by the Office Manager or Office Directors.
Contact Representative Property Maintenance Inspection
Department of Consumer Regulatory Affairs/ Walton & Green Consultants
Washington
12.2017 - 11.2020
- Generate inspection database (Accela) caps based on the nature of the complaint
- Perform computer-aided research for address verification correct parcel and ownership information (OTR, Lexis Nexus, Recorder of Deeds) Generate over 100 Notices of Infractions weekly
- Status cases and upload legal document into database (Accela) Contact tenants via phone to schedule/confirm re-inspection dates Respond to inspection requests via e-mails, KRM, Quick base, and phone inquiries
- Provide coverage for the front desk assisting with the entry of application information reviewing application forms for accuracy and completeness
- Perform computer-aided research for address verification, outstanding property holds, stop work orders, and outstanding fines fees
- Monitor and schedule inspector's schedules
- Assemble evidence packets for Office of Administrative Hearings (OAH) Collaborate in creating and scheduling building wide inspection request.
Intake Coordinator/Administrative Assistant
Wavecare Healthcare
Washington
10.2012 - 08.2020
- Manage patient information
- Answer, screen, and direct inbound phone calls
- Assist with insurance, coding, and billing paperwork
- Provide administrative support for office supplies and customer orders
- Receive, assist, and direct visitors to the appropriate destination, e.g., offices or meeting rooms
- Perform general secretarial duties, including - meeting scheduling, setting up delivery appointments, faxing and mailing
- Receive verbal and written messages and transmit them to the appropriate person or destination
- Provide mailroom support for the entire company
- Handle general requests for information and data, including delicate situations, such as - customer requests, special needs and complaints
- Coordinate maintenance of the front desk reception area equipment, furniture, lighting, applications, and brochures
- Maintain a neat, tidy, and pleasant appearance of the reception area.
Education
Duval High School
Lanham03.2012
Skills
- Data Entry
- Communications
- Leadership
- Customer Service
- Filing
- Sports Medicine
- Accounts Receivable
- Medical Terminology
- Research
- Active Listening
- Planning
- Management
- Mailroom
- Operations
- Time Management
- Property Maintenance
- Critical Thinking
- Computer Literacy
- Billing
- Regulatory Compliance
- Scheduling
- Service Delivery
- Microsoft Word
- Strategic Planning
- Medical Records
- Managed Care
- Literacy
Timeline
Patient Access Representative
Medstar Washinton Hospital Center
03.2024 - Current
Clinical Operations Representative
Gobindveer S. Sahi MD Sports Medicine
10.2023 - 01.2024
Children's National Hospital
Washington
12.2022 - 10.2023
Medical Receptionist
University of Maryland Physicians
12.2021 - 11.2022
Intake Coordinator
The Ross Center
03.2021 - 11.2021
Contact Representative Property Maintenance Inspection
Department of Consumer Regulatory Affairs/ Walton & Green Consultants
12.2017 - 11.2020
Intake Coordinator/Administrative Assistant
Wavecare Healthcare
10.2012 - 08.2020
Duval High School
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