Porschè Sansberry
Emeryville,Ca
Summary
Healthcare Administrator with proven ability to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.
Overview
4
4
years of post-secondary education
14
14
years of professional experience
Work History
Clinic Coordinator
UNJFORM TEETH
San Francisco, Ca
05.2020 - Current
- Communicate with patients in a professional, helpful, and enthusiastic tone.
- Communicate with dental partner staff timely, frequently, and helpfully so that they have a positive experience hosting us in their practice.Tenaciously seek answers to resolve patient questions or concerns and guide the communication and billing process with insurance partners.
- Support my clinical teams to see patients on-time; help resolve issues that may disrupt delivering patient care.
- Deliver on daily service performance metrics by helping build and refine service protocols and continuously elevate standards.
- Identify opportunities to delight patients with unexpected levels of service by overseeing and facilitating clinical operations at selected partner clinics.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Motivated and supervised 2 Treatment Coordinator and Orthodontic Asisistant in delivering quality patient care.
Dental Assistant
GRAFTON DENTAL
Pleasant Hill, CA
01.2019 - 03.2020
- Educated patients by giving oral hygiene, plaque control and postoperative instructions.
- Performed general chair-side duties to assist with various procedures, including general, endo and oral surgery.
- Sterilized rooms and prepped equipment and instruments for 10 procedures daily.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Documented patients' dental health information, medical history and vital signs.
Crew Member
TRADER JOES
Oakland, CA
08.2016 - 01.2020
- Order writer for the HABA section, after 6 months of employment and have mastered the skill set.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Maintained fast speed of service, especially during rush times.
- Became familiar with products to answer questions and make suggestions.
- Collaborated with team members to complete orders.
Dental Assistant
VERONIKA VAZQUEZ, DDS
San Francisco, CA
02.2016 - 08.2016
- Educated patients by giving oral hygiene, plaque control and postoperative instructions.
- Performed general chair-side duties to assist with various procedures, including general, endo and oral surgery.
- Prepared bitewing, panoramic and periapical radiological images, allowing dentist to spot cavities, decay and problem areas needing treatment.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Documented patients' dental health information, medical history and vital signs.
Dental Assistant/Lab Tech
SMILE POWER ORTHODONTICS
Walnut Creek, CA
10.2015 - 12.2015
- Patient intake, taking consultation photos.
- Sterilizing instruments, putting away instruments, cleaning clinical stations.
- Taking patient impressions, x-rays and pouring models for retainers/bite plates.
- Deliver retainers, invisalign, untie and retire color ties.
- Assist doctor with removing invsalign attachments.
Dental assistant/receptionist
GENE MCCOY DDS
San Francisco, CA
02.2015 - 07.2015
- Performed general chair-side duties to assist with various procedures, including general, endo and oral surgery.
- Educated patients by giving oral hygiene, plaque control and postoperative instructions.
- Educated patients on postoperative care, including how to protect dental work and boost healing.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records.
- Documented patients' dental health information, medical history and vital signs.
- Managed office schedules and calendars to coordinate administrative planning and execution.
Flooring Specialist/Back
Home Depot
San Leandro, CA
09.2009 - 02.2015
- Manages the front end with the cashiers ensuring that all daily metrics are being met, as well as cash handling.
- Flooring duties consists of meeting daily metrics and selling customer on flooring installation.
- Making sure that every customer is greeted and knows about our current promotions.
- Took measurements and studied floor sketches to calculate area to be floored and amount of materials needed.
Sales Assistant
MICHAEL KORS
Livermore, CA
08.2013 - 06.2014
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Supported loss prevention goals by monitoring shopper behavior.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
Seasonal Support
Michael Kors
Pleasanton, CA
10.2012 - 01.2013
- Codified office structures and processes to promote teamwork and performance.
- Interpreted management directives to define and document administrative staff processes.
Cashier
Sports Authority
San Leandro, CA
08.2011 - 02.2012
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
Sales Associate
Old Navy
Dublin, CA
11.2010 - 01.2011
- Greet customers and ensured customers had a great experience in the store.
- Provided rapid checkout service.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Summer Intern
Kaiser Permanente
Oakland, CA
06.2008 - 08.2008
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Created and optimized records management strategies to coordinate and protect information.
- Delivered clerical support by handling range of routine and special requirements.
- Sorted and organized files, spreadsheets and reports.
- Opened, sorted and distributed incoming mail and packages.
Education
MPA - Public Administration
Keller Graduate School
01.2020 - 06.2020
Dental Assistant Certification - Dental Assisting
Carrington College
San Leandro, CA 10.2014 - 02.2015
Bachelor of Science - Health Service Management
DeVry University
Downers Grove, IL 08.2009 - 10.2012
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Skills
Relationship building and retention
undefinedQuote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Clinic Coordinator
UNJFORM TEETH
05.2020 - Current
MPA - Public Administration
Keller Graduate School
01.2020 - 06.2020
Dental Assistant
GRAFTON DENTAL
01.2019 - 03.2020
Crew Member
TRADER JOES
08.2016 - 01.2020
Dental Assistant
VERONIKA VAZQUEZ, DDS
02.2016 - 08.2016
Dental Assistant/Lab Tech
SMILE POWER ORTHODONTICS
10.2015 - 12.2015
Dental assistant/receptionist
GENE MCCOY DDS
02.2015 - 07.2015
Dental Assistant Certification - Dental Assisting
Carrington College
10.2014 - 02.2015
Sales Assistant
MICHAEL KORS
08.2013 - 06.2014
Seasonal Support
Michael Kors
10.2012 - 01.2013
Cashier
Sports Authority
08.2011 - 02.2012
Sales Associate
Old Navy
11.2010 - 01.2011
Flooring Specialist/Back
Home Depot
09.2009 - 02.2015
Bachelor of Science - Health Service Management
DeVry University
08.2009 - 10.2012
Summer Intern
Kaiser Permanente
06.2008 - 08.2008
Similar Profiles
Sam LaskaSam Laska
Restaurant Manager at Puccini's Smiling TeethRestaurant Manager at Puccini's Smiling Teeth
Madison McKenzieMadison McKenzie
Sterilization Technician at Perfect TeethSterilization Technician at Perfect Teeth
Febe VillarrealFebe Villarreal
Pediatric Dental Assistant at Texas Tiny Teeth Pediatric Dentistry & OrthodonticsPediatric Dental Assistant at Texas Tiny Teeth Pediatric Dentistry & Orthodontics
Audrey DouglasAudrey Douglas
Assistant Manager at WalmartAssistant Manager at Walmart
Craig Campbell JrCraig Campbell Jr
Substitute Teacher, K-12 at New Haven Public SchoolsSubstitute Teacher, K-12 at New Haven Public Schools