Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Porscha Boynton

Summary

Health care professional with a career path in healthcare, human behavior, and customer service. Skilled in conflict resolution and problem solving; assessment; adaptability; and interpersonal communication. Charismatic with excellent interpersonal communication skills. Record of accomplishments built on an ability to create positive relationships and cohesiveness within any organization.

Overview

16
16
years of professional experience

Work History

Volunteer

Red Cross
01.2018 - Current
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.
  • Communicated with staff members to stay informed about volunteer opportunities and events.
  • Represented organization positively and professionally while providing community with much-needed services.
  • Mentored new volunteers, fostering a supportive and inclusive team environment.
  • Promoted environmental awareness with educational workshops and hands-on activities.
  • Boosted fundraising efforts, securing valuable donations through targeted campaigns.
  • Completed daily domestic tasks in shelters and group homes to assist people in need.

Customer service/ server

Apple American Group
08.2015 - 08.2020
  • Knowledgeable of food safety and compliance procedures in a fast-paced environment
  • Prioritized multiple tasks while meeting designated timeframes for food orders
  • Utilized interpersonal communication and critical thinking skills to solve problems in restaurant setting
  • Attended departmental meetings as needed
  • Provided leadership and training for new hires
  • Proficient in POS data entry

Pharmacy assistant

Wegmans Food Market
05.2013 - 08.2018
  • Accurate retrieval of prescription requests from providers and nurses
  • Proficient in counting, pouring, measuring, and weighing tablets and medications
  • Maintains confidentiality and security of patient profiles by adhering to HIPAA and PHI guidelines
  • Proficient in data entry and computer applications
  • Consults with patients and third-party inquiries (insurance companies, hospitals, providers, patients, assisted facilities, nursing homes, etc.)
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Kept pharmacy counter and related areas clean, neat and organized.

Supervisor / 3rd key holder/ Customer service

Old Country Buffet
09.2009 - 10.2013
  • Facilitated outstanding customer focused service as per company guidelines
  • Provided training and supporting new team members
  • Proficient in data entry and computer applications
  • Met internal and external customers' needs regarding food orders and purchases
  • Maintained honest, fair, and ethical practice when consulting with customers on a daily basis
  • Supported a climate of openness and inclusiveness with others while respecting and valuing individual differences among customers and staff
  • Expressed information in a complete, clear, concise, and organized manner

Education

Associates Program of Science (AS) - Psychology

Atlantic Cape Community College
Mays Landing, NJ
01.2022

Skills

  • Honest and trustworthy
  • Positive attitude
  • Punctual and reliable
  • Flexible schedule
  • Strong interpersonal and communication skills
  • Knowledge of public health principles and practice
  • Conflict resolution and problem-solving abilities
  • Data analysis and research skills
  • Proficient in Microsoft Office Suite and data entry applications
  • Familiarity with healthcare regulations (HIPAA, PHI)
  • Ability to work collaboratively in team settings
  • Adaptable and quick learner in fast-paced environments

Languages

English
Native or Bilingual

Timeline

Volunteer

Red Cross
01.2018 - Current

Customer service/ server

Apple American Group
08.2015 - 08.2020

Pharmacy assistant

Wegmans Food Market
05.2013 - 08.2018

Supervisor / 3rd key holder/ Customer service

Old Country Buffet
09.2009 - 10.2013

Associates Program of Science (AS) - Psychology

Atlantic Cape Community College

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Porscha Boynton