PORSCHA DEW
Las Vegas,NV
Summary
Motivated professional successful with multitasking in fast-paced environments. Bringing skills to support team and customer needs with fast, high-quality dining assistance. Proficient in keeping tables clear, floors clean and supplies stocked. Good relationship-building and time-management abilities. Hardworking employee with customer service, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
20
20
years of professional experience
Work History
Barback
Gipsy Nightclub
Las Vegas, NV
12.2023 - Current
- Assisted bartenders by stocking beer, wine, liquor, and other bar items.
- Restocked ice and prepared garnishes for drinks.
- Cleaned the bar area including counters, glasses, and utensils throughout shift.
- Set up glassware for customers in anticipation of drink orders.
- Responded to customer requests promptly and professionally.
- Maintained a clean work environment by sweeping floors and disposing of trash.
- Organized bottles and cans on shelves according to brand or type.
- Checked ID's before serving alcoholic beverages to patrons.
- Stayed up-to-date with current drink recipes to provide accurate information about cocktails to guests.
- Performed opening duties such as setting up supplies needed for service.
- Demonstrated knowledge of all products offered at the bar including specialty beers, wines, liquors, sodas, juices .
- Provided excellent customer service while interacting with guests in a friendly manner.
- Delivered food orders from kitchen staff to customers at the bar in a timely fashion.
- Consistently checked inventory levels and communicated needs to management team.
- Continuously monitored beverage stock levels during peak hours of operation.
- Successfully managed multiple tasks simultaneously while providing quality service.
- Stocked refrigerating units with wines or bottled beer and replaced empty beer kegs.
- Maintained spotless, well-stocked bar organized and ready for customer demands.
- Cleaned bar and table surfaces throughout shift to help reduce risk of pathogens.
- Removed and disposed of bags from trash receptacles in and around bar area.
- Took food and drinks to bar and table customers.
- Sliced and pitted fruit used to garnish drinks.
Barista
Starbucks Coffee Company
Las Vegas, NV
06.2007 - 01.2024
- Sold coffee, tea blends, and brewing equipment, highlighting the differences between items and educating customers about brewing methods
- Welcomed customers, read menus with specials or new items, answered questions, and accepted orders and payments
- Completed customer orders by processing payments and packaging selected items
- Kept supplies and retail products well-stocked and organized in fresh, engaging displays
- Made and served specialty coffee and tea beverages
- Spoke to and interacted with new and regular customers
- Maintained clean and sanitized workstation and complied with health and safety guidelines
- Prepared sandwiches and baked goods, ground and blended coffee beans, brewed coffee and tea, and served items to customers
- Adhered to recipes and presentations for food and beverage items and contributed to positive team environment
- Minimized cross-contamination and infection risks by regularly cleaning and sanitizing utensils and equipment
- Maintained cash resources by accurately processing payments and computing sales prices
- Maintained clean and orderly dining spaces to provide positive appeal to customers
- Helped customers decide on menu items with knowledgeable suggestions
- Thoroughly learned all drink and food preparations to offer customers detailed descriptions
- Connected with customers and gave each person positive experience to promote long-term loyalty
Go-Go Dancer
Piranha Night Club
Las Vegas, NV
01.2018 - 03.2020
- Harmonized body movements to rhythm of musical accompaniment
- Evoked strong emotions from the audience members with expressive and highly skilled dance routines in styles such as hip-hop and latin
- Nurtured creativity and artistic development by providing warm, positive environment to promote growth required for dancers to be successful
- Skillfully matched body movements to accompanying music for smooth performance
- Supported the production process by attending every marketing and production activity, including makeup, costume fittings and photography sessions
- Coordinated with costume department for fittings and designs for upcoming stage productions
- Worked in tandem with other dancers to create artistic routines
- Used coordinated movement to express emotions through dance set to music
- Performed for large crowds, events, shows as well as traveling to perform at other outside venues
Go-Go Dancer
The Phoenix bar & lounge
Las Vegas, NV
04.2017 - 01.2018
- Coordinated with costume department for fittings and designs for upcoming stage productions
- Harmonized body movements to rhythm of musical accompaniment
- Worked in tandem with other dancers to create artistic routines
- Skillfully matched body movements to accompanying music for smooth performance
- Carefully studied and practiced the moves required for each role
- Performed in club environment setting, dance for long periods of time entertaining the guest and crowd
Go-Go Dancer
Krush Nightclub
Las Vegas, NV
01.2016 - 03.2017
- Skillfully matched body movements to accompanying music for smooth performance
- Exercised consistently to maintain the strength and stamina necessary to fulfill challenging roles
- Used coordinated movement to express emotions through dance set to music
- Costume changing throughout shift
- Multitasked from dancer to server learming the bar cleaning tables stocking
lead
Juice It Up
Moreno Valley, ca
09.2004 - 06.2007
- Assisted new team members with responsibilities through effective training, on-going mentoring, and hands-on support
- Helped customers identify desirable menu items and customize combinations of offerings
- Resolved customer complaints, striving to have happy customer every time
- Adhered to all quality standards, formulas, and procedures as outlined in the company's operations manual
- Engaged customers in friendly conversations to build loyalty to the restaurant and encourage repeat visits
- Collected trash from the dining room and returned reusable items like trays to the kitchen for washing
- Counted down drawers, accounting for all money, and took inventory of all ingredients and supplies
- Followed recipes to prepare food according to company guidelines and in compliance with safe food handling procedures
- Maintained inventory of napkins, utensils, and other consumable supplies for easy access
- Adhered to proper food handling, safety, and sanitation standards during food preparation, service, and clean up, including maintaining food at the proper temperatures
- Worked independently and teamed up with others to ensure productive workflow
- Engaged each guest warmly and with friendly demeanor to build an immediate positive relationship
- Planned menus with customers to coordinate meals meeting specific customer preferences and requirements
- Met with guests to identify particular needs, documenting all specifications in detail to deliver accurate service
- Volunteered to work unpopular shifts such as holiday and night shifts in support of team members and business needs
Cocktail Server/Bottle Service
House of Blues Las Vegas
12.2022
- Provided a warm welcome with menu presentation to each guest
- Communicated with customers to take drink orders accurately.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Checked identification of customers to verify age requirements for purchase of alcohol.
- Assisted in stocking bar area with beer, wine, spirits, paper products, straws and stirrers.
- Ensured all glassware was clean prior to use by washing glasses by hand or using a dishwasher machine.
- Processed cash payments from customers using a point-of-sale system.
- Received payment by cash or credit card and return change when necessary.
- Answered questions regarding drinks specials and menus items.
- Provided excellent customer service at all times.
- Cleared tables quickly after guests departed.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Stocked ice, napkins, straws, condiments, on the bar top.
- Performed opening, closing duties such as setting up, breaking down the bar area.
- Cleaned bar area including wiping surfaces, disposing trash.
- Provided exceptional service to high volume of daily customers.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Recommended and served alcoholic beverages to patrons during high-volume shifts.
- Took drink orders from tables and bar area and relayed to bartenders.
Traveling Go Go Dancer
Vibe Talent
, Nevada
06.2022
- Maintained a positive attitude while working in crowded, loud, and often stressful environments.
- Developed creative dance moves to entertain audiences.
- Provided customer service by interacting with guests in a friendly manner.
- Demonstrated professionalism and enthusiasm during performances.
- Organized costumes for upcoming shows and rehearsals.
- Adhered to strict schedules for rehearsals, appearances, and performances.
- Built and cultivated lasting professional relationships with other dancers, choreographers and performers by attending social events and maintaining communication.
- Identified current dance trends and innovations to stay updated and learn new moves.
Supervisor
Mandalay Bay
Las Vegas, NV
11.2013
- Developed department leadership among team members by coaching and providing challenging assignments
- Assigned tasks to team members based on individual strengths and promoted teamwork-driven environment to meet goals
- Created culture of continuous improvement, inspiring employees to take action to solve problems
- Ensured raw materials were accessible and equipment was operating at full capacity
- Forecasted expected demands and created plans to accomplish objectives while maintaining budgets and maximizing employee satisfaction
- Supervised staff, including development of team leaders to improve team management
- Evaluated performance of associates and mentored underperforming employees on ways to improve
- Tracked labor, sales, and inventory and managed operations to maximize returns
- Improved the performance of individual team members by motivating and training each person
- Performed facility checks to verify cleanliness and client safety
- Managed employee performance through disciplining, coaching, and counseling
- Oversaw day-to-day operations and special projects in fast-paced environment setting
- Developed employees to improve their knowledge bases, increase team value and improve leadership potential
- Developed and maintained effective working relationships with team members, management, and customers to boost company productivity and morale
- Addressed and resolved customer inquiries and complaints and engaged with customers to determine satisfaction levels with products offered
- Communicated policy updates to the department, answered questions and enforced compliance
- Coordinated work handoffs and schedules with other Shift Managers
Education
Riverside Community college
Moreno Valley, ca04.2006
High School Diploma -
Rancho Verde High School
Moreno Valley, CA06-2004
Skills
- Training and development
- Customer Satisfaction
- Handling Escalations
- Talent Development
- Training and mentoring
- Quality Assurance
- Workflow Management
- Schedule Coordination
- Relationship Building
- Staff Training
- Problem-Solving
- Customer-focused
- New Hire Training
- Confidence building
- Audience Engagement
- Discipline
References
References available upon request.
Timeline
Barback
Gipsy Nightclub
12.2023 - Current
Cocktail Server/Bottle Service
House of Blues Las Vegas
12.2022
Traveling Go Go Dancer
Vibe Talent
06.2022
Go-Go Dancer
Piranha Night Club
01.2018 - 03.2020
Go-Go Dancer
The Phoenix bar & lounge
04.2017 - 01.2018
Go-Go Dancer
Krush Nightclub
01.2016 - 03.2017
Supervisor
Mandalay Bay
11.2013
Barista
Starbucks Coffee Company
06.2007 - 01.2024
lead
Juice It Up
09.2004 - 06.2007
Riverside Community college
High School Diploma -
Rancho Verde High School
Similar Profiles
Nova AndrewsNova Andrews
Hidden Treasures (Bookstore and More) at Gipsy BurnettHidden Treasures (Bookstore and More) at Gipsy Burnett
LISA WELLSLISA WELLS
Teaching assistant in primary school at Gipsy Hill FederationTeaching assistant in primary school at Gipsy Hill Federation
Lauren Kay ButlerLauren Kay Butler
Bottle Server at Insomniac Nova Nightclub & Bloom NightclubBottle Server at Insomniac Nova Nightclub & Bloom Nightclub