Porscha Martin
Supervisor
Justice,IL
Summary
Dedicated Security Supervisor skilled in providing exceptional security monitoring, knowledge of surveillance protocols and CCTV equipment. Focused and detail-oriented with proven history of mitigating risks and utilizing reasoned decision-making in high-pressure situations. Watchful Security Supervisor committed to maximizing facility security and minimizing risks. Monitors facilities with safety of visitors and staff in mind. Leads team of security professionals to protect facilities and guests. Committed safety leader aiming to fulfill a Security Supervisor opportunity in which honesty and integrity will be highly valued. Well-versed in emergency protocols and basic first-aid. Pragmatic and professional in all situations. Coordinated Security Supervisor with 10 years of experience providing exceptional security detail and supervision for highly valuable corporate assets. Diligent and collaborative facilitator of comprehensive security system with expertly trained personnel and deliberate preventive measures. Exceptional provider of practical on-the-job training for new and sustaining security personnel. Supervisor highly effective at risk and operational management. Identifies safety threats and finds workable solutions. Motivated Supervisor skillful working efficiently under pressure and make sound decisions. Exceptional team leader with outstanding work ethic. Confident Security Manager successful at making critical decisions quickly and effectively. Adept at meeting security challenges calmly and rationally. Information Security Officer with more than 10 years in information security, compliance and risk management. Adaptable security leader accustomed to managing challenging situations with grace and diplomacy. Skilled in managing large-scale public events and monitoring densely crowded areas to provide effective risk management. Versatile Security Manager smoothly manages administrative department needs, team leadership and security planning. Knowledgeable about company requirements, behavior markers and signs of suspicious activity in both employees and guests. Highly observant and skilled with 10 years of progressive experience. Licensed Security Officer. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Security Supervisory position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Security Supervisor
Allied Universal
Lemont, IL
05.2020 - Current
- Responsible for the security and safety of our client’s property and personnel
- As the Allied Universal Security Officer, you will know all site-specific policies and procedures, and implement emergency response activities as appropriate, while providing superior customer service
- As a Security Supervisor I supervise and coordinate the delivery of quality services on a specific shift at an assigned customer
- Act as a liaison between, Account Manager/Field Operations Manager and professional security officers
- Supervise staff on assigned shift, providing coaching, recognition and discipline within approved empowerment range
- Supervisory Responsibilities includes but not limited to…
- Communicates staffing needs on shift to Account Manager or Operations Manager
- Assures that officers receive appropriate training, developing them in both technical and professional skills; also, may include assisting manager in performance management (coaching, counseling, disciplining, performance evaluations, recognition, etc.)
- Assures that employee grievances are heard with help from appropriate district or region HR support employees and Account or Operations Manager
- Administers JSA's and safety programs outlining site-specific hazards for professional security officers on assigned shift including vehicle / driving safety as appropriate to corporate procedures
- Enforces Allied Universal's policies as outlined in the handbooks and executive memos
- Assists with the communication of policies, company announcements and job openings
- Provides the basis of a great place to work by treating staff with respect
- Enforcement of Contract Standards…
- Helps Account or Operations Manager identify, meet and exceed the needs of the customer
- Meets all contractual scheduled hours with a minimum of unbilled overtime
- Assists in the coordination and/or conduct site-specific OJT, client specific training and annual refresher training for security personnel
- Reconciles security logs against shift responsibilities and patrols; review incident reports prior to submitting to manager and coordinate preliminary investigations
- Assists Account or Operations Manager manage uniforms, equipment, supplies and vehicles utilized at the account, maintaining appropriate inventories and maintenance checklists.
- Advised security team and conducted investigations of significant threats and loss or misappropriation of assets.
- Inspected security design features, installations, and programs to verify compliance with applicable standards and regulations.
- Detailed theft, access violations, and other incidents with reports to boost success of future criminal or civil remediation.
- Reduced vandalism and criminal activity by keeping close eye on premises through personal checks and CCTV monitoring.
- Responded quickly to incidents and assessed active situations for security concerns.
- Checked personnel ID badges and issued temporary credentials to visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Maintained confidentiality to protect sensitive information and prevent harmful release of information.
- Supported criminal investigations by collaborating fully with local law enforcement representatives.
- Maintained physical fitness to perform physically demanding job tasks.
- Cooperated with security personnel and law enforcement to share information and coordinate responses to security incidents.
- Controlled access to property to secure facility and grounds from unauthorized entry.
- Wrote Timeframe reports detailing visitors, incidents, and resolutions.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Operated communication equipment to maintain contact with other security personnel during emergency calls.
- Managed security staff rotation for position coverage on breaks.
- Developed and implemented security policies, procedures and systems to protect personnel, property and data.
- Recorded daily security occurrences in site assignment log.
- Completed shift handover reports and debriefed next shift upon arrival.
- Conducted fire drills and other simulated emergencies to determine overall site safety.
- Performed security investigations and reported findings to client management.
- Provided first-line support to shift workers during incidents and escalated situations as appropriate.
- Trained security workers on site-specified procedures.
- Monitored and evaluated performance of security personnel and provided feedback to improve performance.
- Assessed electronic security systems and reported malfunctions.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Conducted frequent security audits to identify potential problems related to physical security, staff safety, and asset protection.
- Recorded incident reports with detailed accounts of occurrences.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Screened vendors and contractors before granting access to restricted areas within mall.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Conducted regular patrols of facility to detect and deter security threats.
- Monitored and approved access control systems for accessibility to authorized personnel.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Developed and implemented strategies to prevent and respond to security incidents.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Collaborated with management to develop security policies and procedures.
- Conducted background checks of employees and visitors to verify clean character records and establish security compliance.
- Supervised team of 10 security personnel during shift.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
- Developed and maintained emergency response plans to promote fast and effective action during crises.
- Analyzed security threats and risks and developed mitigation strategies to reduce potential losses.
- Coordinated with IT personnel regarding security of digital assets and information systems.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
- Conducted regular security audits and assessments to identify potential security risks and vulnerabilities.
- Investigated and resolved security breaches to protect organization and corporate assets.
- Responded swiftly to security incidents and effectively resolved security issues.
- Monitored and maintained CCTV and access control systems to protect personnel and assets.
- Determined security budgets and identified opportunities to optimize resource utilization.
- Delivered regular security awareness programs to educate personnel on security measures and protocols.
- Coordinated protective service operations with other emergency response agencies.
- Submitted documentation for weekly payroll, managed schedules, and enforced policies.
- Cultivated relationships with external security vendors to make additional security resources available if necessary.
- Kept team compliant with security protocols and appearance standards.
- Evaluated security systems and procedures to identify areas for improvement.
- Established and maintained close working relationships with local law enforcement officers.
- Managed security policies and procedures to promote safety and security of personnel and assets.
- Collaborated with senior management to develop and implement strategies to mitigate security risks.
- Implemented comprehensive security plans to provide highest levels of protection for facilities.
Supervisory Transportation Security Officer
Department Of Homeland Security, TSA
Rosemont, Illinois
04.2018 - 05.2022
- As a TSO I am responsible for providing security and protection of travelers across all transportation sectors of Ohare Airport in Chicago in a courteous and professional manner
- My duties may also extend to securing high-profile events, important figures and/or anything that includes or impacts our transportation systems
- Such as operating various screening equipment and technology to identify dangerous objects in baggage, cargo and/or on passengers, and preventing those objects from being transported onto aircraft
- Performing searches and screening, which may include physical interaction with passengers (e.g., pat downs, property searches) conducting bag searches and lifting/carrying bags, bins and property weighing up to 50lbs
- Controlling terminal entry and exit points
- Interacting with the public, giving directions and responding to inquiries as well as retaining and implementing knowledge of all applicable Standard Operating Procedures/SOPs.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
- Monitored security checkpoints for compliance with applicable security protocols.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Performed pat-downs to look for unauthorized materials and weapons.
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
- Engaged in casual conversations with individuals to assess and analyze behaviors.
- Developed and maintained positive rapport with passengers and other airport personnel.
- Conducted regular patrols of key areas to spot and control security concerns.
- Screened over 1,200 passengers per day by verifying ID's and boarding passes.
- Used Microsoft to document and create incident reports.
- Assisted with deployment of advanced technology and equipment for screening purposes.
- Responded effectively to security incidents and provided guidance regarding security procedures.
- Responded to critical security incidents by applying standard operating procedures designed to minimize loss of life and damage to property.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Safeguarded transportation operations at commercial airports and railway stations.
- Operated scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items.
- Managed team of trained security professionals engaged in anti-terrorism activities.
- Identified potential airport, rail, and mass transit security concerns and completed more in-depth checks as part of investigation.
- Controlled situations resulting from security breaches by engaging and containing suspects until police or other security personnel arrived.
- Manually screened passengers unable to pass through metal detectors or who triggered alarms.
- Prevented attempted fraud by validating passengers' tickets and assessing photo identification to confirm identity.
- Collaborated with area law enforcement and federal investigators to support safe fugitive apprehensions and coordinate investigations.
- Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Adhered to strict screening techniques and procedures while conducting human screenings.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Operated X-ray screening machines and tools to screen people, containers, and personal belongings for potential hazards and weapons.
- Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.
- Coordinated with security personnel throughout facility via electronic device communication, updating colleagues on situations requiring attention or action.
- Directed passengers navigating screening process, providing additional support to individuals exhibiting difficulties.
Security Supervisor
SecurAmerica
Romeoville, IL
02.2016 - 12.2018
- Check in trucks for shipping, receiving and IKEA trailers
- Log inbound and outbound trucks
- Scheduling for staff and filling schedules when appropriate
- Supervising a team of security officers ensuring the best possible service delivery
- Managing team resources to ensure adequate staffing for our customer
- Interviewing new personnel ensuring they are aware of site security procedures
- Leading the team in incident management and conflict resolution.
- Assist Account or Operations Manager identify, meet and exceed the needs of the customer
- Meets all contractual scheduled hours with a minimum of unbilled overtime
- Assists in the coordination and/or conduct site-specific OJT, client specific training and annual refresher training for security personnel
- Reconciles security logs against shift responsibilities and patrols; review incident reports prior to submitting to manager and coordinate preliminary investigations
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Conducted frequent security audits to identify potential problems related to physical security, staff safety, and asset protection.
- Recorded incident reports with detailed accounts of occurrences.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Screened vendors and contractors before granting access to restricted areas within mall.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Conducted regular patrols of facility to detect and deter security threats.
- Monitored and approved access control systems for accessibility to authorized personnel.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Developed and implemented strategies to prevent and respond to security incidents.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Collaborated with management to develop security policies and procedures.
- Conducted background checks of employees and visitors to verify clean character records and establish security compliance.
- Supervised team of 10 security personnel during shift.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
- Developed and maintained emergency response plans to promote fast and effective action during crises.
- Analyzed security threats and risks and developed mitigation strategies to reduce potential losses.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
- Conducted regular security audits and assessments to identify potential security risks and vulnerabilities.
- Investigated and resolved security breaches to protect organization and corporate assets.
- Responded swiftly to security incidents and effectively resolved security issues.
- Monitored and maintained CCTV and access control systems to protect personnel and assets.
- Determined security budgets and identified opportunities to optimize resource utilization.
- Delivered regular security awareness programs to educate personnel on security measures and protocols.
- Coordinated protective service operations with other emergency response agencies.
- Submitted documentation for weekly payroll, managed schedules, and enforced policies.
- Cultivated relationships with external security vendors to make additional security resources available if necessary.
- Kept team compliant with security protocols and appearance standards.
- Evaluated security systems and procedures to identify areas for improvement.
- Established and maintained close working relationships with local law enforcement officers.
- Managed security policies and procedures to promote safety and security of personnel and assets.
- Collaborated with senior management to develop and implement strategies to mitigate security risks.
- Implemented comprehensive security plans to provide highest levels of protection for facilities.
Case Manager's Assistant
Brightstar Care
Oak Park, IL
01.2013 - 04.2018
- Provide client care according to approved Plan of CareAssist clients with personal care and hygieneProvide transportation as requiredAssist in providing a safe environment for clientComply with all documentation and record keeping requirements
- Provide client with hygiene care as directed including, but not limited to: bathing, grooming, oral care, dressing, undressing, toileting activities, feeding, meal preparation, linen changes, light housekeeping
- Take and record vital signs as well as height and weight, if necessaryAssist client in active and passive range of motion defined by the plan of care, document observed changes, report any changes to the Director of Nursing
- Assist client in walking and transportation to doctor appointments, outdoor activities, shopping
- Develop and promote a safe environment for quality client care through adherence to established policies, procedures, and standards
- Ensure client’s rights are adhered to
- Case manager duties: Staffing/Scheduling: Ensure that all shifts are filled with trained staff
- Managers set up training schedules and create the monthly schedule for each home
- Communication: Weekly communication to other members of the support team such as county brokers, social service personnel, medical personnel, family members, guardians and vocational providers
- Tasks: Monitor daily logs, MARS, manage house finances, online employee time cards, Communication Logs or daily progress notes, Mileage Logs, Incident reports, Workers Compensation Forms, updated face sheets, support plans, behavioral plans and medical information
- Assisted in conducting needs assessments to identify key areas of service needs.
- Administered and tracked client service payments.
- Facilitated communication between clients and other service providers.
- Collaborated with various stakeholders to promote social services.
- Monitored and evaluated impact of social services on community.
- Implemented and developed programs to address poverty and inequality.
- Coordinated with local government to provide resources to clients.
- Developed and implemented strategies to enhance quality of social services.
- Developed and maintained accurate records of programs and services.
- Participated in meetings with stakeholders to discuss program objectives and strategies.
- Facilitated outreach activities to build community awareness.
- Assisted in developing grant proposals to support social service initiatives.
- Provided support to social service clients in navigating available resources.
- Cultivated and maintained relationships with community members to facilitate outreach activities.
- Monitored progress towards service plan goals.
- Improved clients' coping with routine life activities such as food budgeting and rental payments.
- Developed and maintained relationships with community organizations and agencies.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Developed and implemented programs to engage and empower underserved populations.
Education
Associate of Applied Science - Criminal Justice
Prairie State College
Chicago Heights, IL 01.2012 - 05.2014
Bachelor Of Applied Science - Criminal Justice
Governors State University
Park Forest, IL 01.2016 - 05.2017
Master Of Applied Science - Criminal Justice
Columbia College
Columbia, MO 08.2022 - Current
Skills
Skills/ Abilitiesundefined
Accomplishments
- Certifications:
- CNA
- CPR/ First Aid
- Business Clerical
Timeline
Master Of Applied Science - Criminal Justice
Columbia College
08.2022 - Current
Security Supervisor
Allied Universal
05.2020 - Current
Supervisory Transportation Security Officer
Department Of Homeland Security, TSA
04.2018 - 05.2022
Security Supervisor
SecurAmerica
02.2016 - 12.2018
Bachelor Of Applied Science - Criminal Justice
Governors State University
01.2016 - 05.2017
Case Manager's Assistant
Brightstar Care
01.2013 - 04.2018
Associate of Applied Science - Criminal Justice
Prairie State College
01.2012 - 05.2014
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