Summary
Overview
Work History
Education
Skills
Timeline
Generic

PORSCHA MYERS

Montgomery

Summary

Professional with strong background in customer service and hospitality, prepared to excel in role. Proven ability to handle high-pressure situations and adapt to changing needs. Strong focus on teamwork, conflict resolution, and delivering exceptional results. Reliable, adaptable, and skilled in communication and problem-solving.

Overview

11
11
years of professional experience

Work History

Player Services Representative

WINDCREEK WETUMPKA
09.2023 - Current
  • Streamlined processes for faster transactions, reducing wait times for guests at the Player Services desk.
  • Enhanced customer experience by providing exceptional assistance and support during their gaming sessions.
  • Handled cash transactions with accuracy and integrity, ensuring proper balance counts at the beginning and end of each shift.
  • Maintained strict compliance with gaming regulations throughout all aspects of work duties to uphold company standards and reputation within the industry.
  • Maintained up-to-date knowledge of gaming promotions, events, and news to keep players informed on current happenings within the establishment.
  • Promoted special offers and events to players, driving higher attendance and participation rates.

Authorization Specialist

ALORICA
08.2021 - 09.2023
  • Optimized workflow processes through effective communication between departments regarding authorization needs and statuses.
  • Supported clinical staff by providing timely updates on the status of prior authorizations for various services.
  • Collaborated with healthcare providers to obtain necessary documentation for prior authorization requests.
  • Contributed to team goals by consistently meeting or exceeding individual productivity targets for processing authorization requests.
  • Maintained compliance with HIPAA regulations, safeguarding sensitive patient information during the authorization process.

Front Desk Agent

Siegel Select®
06.2019 - 08.2021
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
  • Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.

Front Desk Supervisor

HOMETOWNE SUITES
07.2017 - 06.2019
  • Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
  • Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
  • Scheduled and assigned daily work and activities for team members.
  • Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
  • Created lasting relationships with guests that built loyalty and drove hotel revenue.

Assistant Manager

Family Dollar
02.2014 - 07.2017
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.

Education

WILCOX CENTRAL HIGH SCHOOL
CAMDEN,AL

Skills

  • Goal oriented
  • Customer service
  • Computer skills
  • Verbal and written communication
  • Detail-oriented
  • Data entry
  • Time management
  • Problem-solving skills
  • Multitasking
  • Effective communication
  • Microsoft office
  • Professionalism

Timeline

Player Services Representative

WINDCREEK WETUMPKA
09.2023 - Current

Authorization Specialist

ALORICA
08.2021 - 09.2023

Front Desk Agent

Siegel Select®
06.2019 - 08.2021

Front Desk Supervisor

HOMETOWNE SUITES
07.2017 - 06.2019

Assistant Manager

Family Dollar
02.2014 - 07.2017

WILCOX CENTRAL HIGH SCHOOL

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