Porscha Thigpen

• Supervise and oversee Housekeeping Status Dispatch Center assisting staff as needed.

• Performing and foreseeing payroll audits using Kronos timekeeper to finalize payroll in a time efficient manner

• Adequately schedule and oversee overtime, voluntary early out, and extra day off hours based on everyday occupancy and business needs.

• Actively communicating with team on attendance changes, conducting Probationary attendance meetings, while providing education of the overall Company Policies and attendance regulations.

• Professionally and proficiently keep in communications with HR, foreseeing disciplinary actions, conducting due process meetings, and approving termination agreements.

• Answers inbound calls, chats and emails to facilitate customer service, respond regarding scheduling and attendance disposition while being detail oriented and quality focused.
• Conduct meetings to advise and educate associates on different types leave of absences, and overall attendance policy and/or changes.

• Answer and maintain ongoing two-way radios and telephone communications while utilizing customer service skills to assist staff with housekeeping cleanliness and hotel day to day operations.
• Create, organize and verify housekeeping forecast schedule giving a number prediction for overall staffing needs based on attendance logs in corresponds to the scheduling manager.
• Categorize and organize company scheduling paperwork, files, and boxes.
• Utilize customer service skills and assisting staff with housekeeping hotel concerns
• Categorizing and organizing company paperwork, files, and boxes
• Performing audits and finalize payroll in a time efficient manner
• Multi-tasking while using HOTSOS system to input and delegate work orders to the appropriate team, ensuring that all orders are being efficiently completed in a timely manner.