Porscha Tolbert
Compton,CA
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Dedicated cosmetologist with a focus on friendly communication and personalized consultations. Proven ability to maintain a clean, efficient workspace while enhancing guest satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cosmetologist
Self Employed
North Hollywood, CA
01.2018 - Current
- Managed scheduling and appointment bookings to optimize client flow and minimize wait times.
- Executed a variety of hair, skin, and nail services using industry-standard techniques.
- Delivered personalized beauty consultations to assess client needs and preferences.
- Maintained cleanliness and organization of workstations in compliance with health regulations.
- Developed strong client relationships through consistent follow-ups and tailored service offerings.
- Analyzed market trends to adapt services, ensuring alignment with current beauty standards and demands.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Cook Operator
Walffle House
Marietta, GA
03.2018 - 11.2019
- Operated cooking equipment to prepare various food items according to standardized recipes.
- Ensured compliance with health and safety regulations during food preparation and handling processes.
- Maintained cleanliness and organization of kitchen workspace, adhering to sanitation standards.
- Collaborated with team members to optimize workflow and enhance kitchen efficiency during peak hours.
- Trained new staff on cooking techniques, equipment usage, and safety protocols in fast-paced environment.
- Oversaw inventory management, ensuring timely ordering of ingredients to prevent shortages or waste.
- Maintained clean and organized kitchen workspace for optimal efficiency and safety standards.
- Understood cooking techniques and fundamentals to maximize safe food handling.
- Cleaned and sanitized work areas, utensils and equipment.
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Kept kitchen up to code for health and safety inspections.
- Packaged, arranged and labeled ingredient stock, storing at established temperatures.
- Scrubbed grill on customer request due to food allergies to clean food residue and avoid issues with allergens.
- Maintained spotless and tidy dining area by throwing away food wrappers on tables, emptying trash receptacles, and cleaning floors during slow periods.
Expeditor
PF Changs Restaurant
Atlanta, GA
09.2018 - 08.2019
- Coordinated timely delivery of materials to production lines, ensuring uninterrupted workflow.
- Monitored inventory levels to prevent shortages and optimize stock management.
- Collaborated with suppliers to resolve discrepancies and streamline procurement processes.
- Implemented process improvements that enhanced operational efficiency and reduced lead times.
- Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
- Handled urgent requests from customers, working diligently to resolve issues quickly without compromising quality standards.
- Coordinated timely food delivery between kitchen and dining area to enhance service efficiency.
- Monitored food quality and presentation standards to ensure customer satisfaction and compliance with health regulations.
- Communicated effectively with kitchen staff to streamline order processing and reduce wait times.
- Implemented improved workflow strategies that increased overall operational productivity during peak hours.
- Resolved customer complaints promptly, ensuring positive dining experiences and maintaining brand reputation.
Education
No Degree - Business
Paul Quinn College
Dallas, TXNo Degree - Cosmetology
Marinello School of Beauty
Lomita, CANo Degree - Cosmetology
Compton College
Compton, CANo Degree - Cosmetology
Los Angeles Trade Technical College
Los Angeles, CAHigh School Diploma -
New Millennium Secondary School
Gardena, CA05-2014
Skills
- Social skills
- Active listening
- Scheduling appointments
- Clear communication
- Professionalism and ethics
- Customer consultation
- Sanitation practices
- Product knowledge
- Social media promotion
- Food safety knowledge
- Customer service
- Team member training
- Stress tolerance
- Kitchen support
- Food preparation
- Kitchen operations
- Guest needs assessment
- Food allergy awareness
- Team leadership
- Time management
- Microsoft powerpoint, excel, and Word
- Microsoft powerapps
- Office 365 security
- Microsoft forms
Accomplishments
I attended Michael Vincent Academy where I learned every style of make up from music videos, to movie effects, etc.. I finished and received my make up certificate.
Certification
- Certified Professional Makeup Artist, Michael Vincent Academy - November 2016
Timeline
Expeditor
PF Changs Restaurant
09.2018 - 08.2019
Cook Operator
Walffle House
03.2018 - 11.2019
Cosmetologist
Self Employed
01.2018 - Current
No Degree - Business
Paul Quinn College
No Degree - Cosmetology
Marinello School of Beauty
No Degree - Cosmetology
Compton College
No Degree - Cosmetology
Los Angeles Trade Technical College
High School Diploma -
New Millennium Secondary School