Summary
Overview
Work History
Skills
Timeline
Generic

Porsche Childs

Albany,GA

Summary

Experienced Customer Support Representative that brings 6+ years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset.

Overview

4
4
years of professional experience

Work History

Resident Care Aide

Statewide Healthcare Svc
Albany, GA
11.2021 - 04.2022
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Documented residents' mental status, sleep and eating patterns in medical record books.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.

Staffing Clerk

Nursecore Management
Atlanta, GA
08.2020 - 11.2021
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Completed human resource operational requirements by scheduling and assigning employees.
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
  • Improved office efficiency by effectively managing internal communications and correspondence.
  • Coordinated implementation of people-related services, policies and programs through departmental staff.
  • Acted as staff member advocate, encouraging and supporting management to identify and resolve conflicts.

Front Office Specialist

Wellstar Heath System
Marietta , GA
01.2017 - 07.2019
  • Ran form copies, faxed information and made phone calls to patients, other providers and insurance companies.
  • Scheduled appointments, sent reminders and updated master calendar.
  • Greeted, registered and checked in patients.
  • Determined amounts due and accepted payments.
  • Directed phone inquiries, answered customer questions and scheduled appointments.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Responded to inquiries from callers seeking information.
  • Processed payments and informed individuals of further financial responsibility to facilitate timely payments.

Skills

  • Customer Account Management
  • Efficient and Detail-Oriented
  • Data Entry and Maintenance
  • Understanding Customer Needs
  • Issue and Complaint Resolution
  • Delivery Coordination
  • Call Answering and Routing

Timeline

Resident Care Aide

Statewide Healthcare Svc
11.2021 - 04.2022

Staffing Clerk

Nursecore Management
08.2020 - 11.2021

Front Office Specialist

Wellstar Heath System
01.2017 - 07.2019

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Porsche Childs