Summary
Overview
Work History
Education
Skills
Timeline
Generic

Porsche` Collier

Gastonia,NC

Summary

Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Overview

6
6
years of professional experience

Work History

Manager

Burger King
Gastonia, NC
10.2023 - Current
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Established processes to ensure efficient workflow throughout the organization.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Initiated new projects that resulted in increased productivity across all departments.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Provided leadership during times of organizational change or crisis situations.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Implemented new technologies to streamline operations, reduce costs, and improve customer service.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Assigned tasks to associates to fit skill levels and maximize team performance.

Office Manager

Start2Finish Movers
Richmond, VA
10.2021 - Current
  • Developed and implemented office policies and procedures.
  • Assisted with the preparation of budgets, forecasts and financial statements.
  • Supervised staff members, organized schedules and delegated tasks.
  • Coordinated meetings, conferences, travel arrangements and department activities.
  • Maintained filing system for records, correspondence and other documents.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Provided administrative support to management team including preparing reports and presentations.
  • Created spreadsheets in Excel to track data such as vacation requests, sick days .
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Organized company events including holiday parties, team building activities .
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Ensured compliance with applicable laws regarding employment practices.
  • Reviewed contracts for accuracy prior to signing off on behalf of the company.
  • Prepared agendas for board meetings along with taking minutes during sessions.
  • Conducted research projects related to new product development or marketing initiatives.
  • Provided training to new hires on office policies and procedures.
  • Managed office inventory and placed new supply orders.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Reviewed files and records to obtain information and respond to requests.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Used judgment and initiative in handling confidential matters and requests.
  • Coded and entered daily invoices with in-house accounting software.
  • Managed office budget to handle inventory, postage and vendor services.
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
  • Automated office operations for managing client correspondence, payment schedules and data communications.
  • Interpreted and communicated work procedures and company policies to staff.
  • Negotiated contracts with vendors, securing favorable terms and cost savings.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work to staff, setting priorities and goals.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Recruited and trained new employees to meet job requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Assigned work and monitored performance of project personnel.
  • Produced thorough, accurate and timely reports of project activities.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Analyzed business performance data and forecasted business results for upper management.
  • Proposed or approved modifications to project plans.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Created and managed budgets for travel, training, and team-building activities.

General Manager

Maple Bourbon
Richmond, VA
08.2018 - 10.2021
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Oversaw product development initiatives from concept through completion stages.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
  • Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
  • Developed marketing strategies designed to increase brand awareness within target markets.
  • Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Performed routine audits of internal controls in order to maintain accuracy of financial records.
  • Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
  • Trained employees on duties, policies and procedures.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Created schedules and monitored payroll to remain within budget.
  • Supervised employees through planning, assignments, and direction.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Tracked monthly sales to generate reports for business development planning.
  • Administered employee discipline through verbal and written warnings.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Guided management and supervisory staff to promote smooth operations.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Designed sales and service strategies to improve revenue and retention.
  • Developed service and sales strategies to improve retention and revenue.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Analyzed market trends to inform business decisions and strategies.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Delegated work to staff, setting priorities and goals.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Formed and sustained strategic relationships with clients.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Structured HR consulting services to support clients during organizational developments and changes.

Education

Certificate - Cosmetology

Southside Virginia Community College
Alberta, VA
05-2013

High School Diploma -

Brunswick Sr High
Lawrenceville, VA
06-2005

Some College (No Degree) - Business Administration and Management

University of Arizona
Tucson, AZ

Skills

  • Business Development
  • Business Administration
  • Workforce Management
  • Contract Management
  • Operations Management
  • Strategic Planning
  • Performance Management
  • Marketing
  • Policy Implementation
  • Staff Training and Development
  • Financial Management
  • Expense Tracking
  • Staff Development
  • Key Performance Indicators
  • Complex Problem-Solving
  • Verbal and written communication
  • Schedule Preparation
  • Brand Management
  • Lead Generation
  • Innovation management
  • Customer Relationship Management (CRM)
  • Project Management
  • Sales management
  • Cross-Functional Teamwork
  • Business Planning
  • Budget Control
  • Negotiation
  • Staff Management
  • Sales Techniques
  • Performance Evaluations
  • Product Management
  • Time Management
  • Team Leadership
  • Salesforce Management
  • Cross-functional team management

Timeline

Manager

Burger King
10.2023 - Current

Office Manager

Start2Finish Movers
10.2021 - Current

General Manager

Maple Bourbon
08.2018 - 10.2021

Certificate - Cosmetology

Southside Virginia Community College

High School Diploma -

Brunswick Sr High

Some College (No Degree) - Business Administration and Management

University of Arizona

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Porsche` Collier