Summary
Overview
Work History
Education
Skills
Timeline
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Porsche Soelv

Summary

Results-driven management and analytics professional with a successful history at American Family Insurance. Demonstrated expertise in vendor engagement and conflict resolution, leading to enhanced customer satisfaction and operational efficiency. Proficient in MS Office Suite and prioritization, consistently surpassing targets through strategic planning and effective communication. Achieved significant advancements in claims processing and customer service delivery.

Overview

16
16
years of professional experience

Work History

Claims Adjuster II

American Family Insurance
Madison, WI
11.2022 - Current
  • Manages, investigates, and resolves assigned property contents claims under limited supervision.
  • Compiles and values the inventory of damaged or lost contents associated with property claims.
  • Maintain well-organized claim files, and notations indicating the next steps.
  • Make liability decisions, analyze aggravating factors, and potential for shared responsibility, and set up subrogation.
  • Determine reserves for each claim based on estimated costs of settlement, or defense.
  • Assisted colleagues with difficult cases; provided guidance regarding complex issues or scenarios.
  • Attended continuing education classes in order to stay abreast of changes in industry standards.

Video Repair Representative

Spectrum Services
01.2020 - 01.2022
  • Effectively manage a high volume of inbound and outbound customer calls.
  • Accurately document, research, and resolve customer service issues.
  • Diffuse intense customer situations calmly and courteously.
  • Refer unresolved customer grievances to designated departments for further troubleshooting.
  • Discuss different bundle options with customers who are looking to lower their monthly payments.
  • Effectively navigates multiple systems using dual monitors.

Office Manager

Daybreak Community Services
01.2018 - 01.2020
  • Processed payroll accurately ensuring all employees were paid on time.
  • Organized company events including holiday parties, team building activities .
  • Interviewed applicants to obtain work history, job skills, and salary requirements.
  • Organized and scheduled meetings for office staff.
  • Provided administrative support to management team including preparing reports.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Coordinated meetings, conferences, travel arrangements and department activities.

Owner Operator

The Do Drop Inn
01.2018 - 01.2019
  • Managed budgets and negotiated contracts with suppliers.
  • Oversaw hiring process for new employees, from recruiting to onboarding training.
  • Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
  • Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
  • Identified potential risks associated with operations in order to minimize liabilities.
  • Ensured all licenses complied with state requirements.
  • Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.

Customer Service Representative

Datamars Inc.
Temple, Texas
01.2013 - 01.2018
  • Correspond accordingly to customers' requests, questions, and concerns, being very precise with the information provided.
  • Guide customers on specifications, product information, and resolve customer complaints.
  • Train new customer service representatives on software, products, pricing, and customer information.
  • Create custom logos for customers using Corel software and Excel spreadsheets.
  • Various office functions include, but are not limited to, scanning, email, copying, and phone service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Processed shipping for special accounts before the deadline.
  • Monitored inventory via a live Google spreadsheet for special accounts.
  • Communicated effectively with the printing department to ensure inventory stayed above requirements.

Lead Finance Representative

Sprint
01.2009 - 01.2010
  • Effectively managed a high volume of inbound and outbound customer calls.
  • Accurately documented, researched, and resolved customer service issues.
  • Calculated billing charges, and accurately tracked payment arrangements.
  • Promoted additional products and services to customers.
  • Diffused intense customer situations calmly and courteously.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Accurately researched accounts of fraud should be escalated to the proper department.
  • Provided customers with different promotion options.
  • Discussed different monthly plan options for customers.

Education

HS Diploma -

Temple High School
Temple, TX
06.2002

Skills

  • Management
  • MS Office Suites
  • Invoicing
  • Inventory Control
  • Conflict resolution
  • Analytics
  • Multi-Line Phone Systems
  • Coverage assessments
  • Services coordination
  • Claims file management processes
  • Property claims
  • Prioritization
  • Vendor engagement
  • Senior leadership support
  • Mail handling
  • Document Management
  • Meeting planning
  • Scheduling expertise

Timeline

Claims Adjuster II

American Family Insurance
11.2022 - Current

Video Repair Representative

Spectrum Services
01.2020 - 01.2022

Office Manager

Daybreak Community Services
01.2018 - 01.2020

Owner Operator

The Do Drop Inn
01.2018 - 01.2019

Customer Service Representative

Datamars Inc.
01.2013 - 01.2018

Lead Finance Representative

Sprint
01.2009 - 01.2010

HS Diploma -

Temple High School

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Porsche Soelv