Porsche Spann
Pensacola,FL
Summary
Highly motivated and committed Registered Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to fast-paced environment. Conscientious healthcare professional with over 15 years of direct customer and patient care in a variety of settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Values and appreciates providing a high standard of service to patients, members and customers. Passionate and knowledgeable about working with individuals who are in need of support. Positive, energetic and upbeat with excellent communication skills. Enthusiastic about contributing skill set to a new environments. Hard working and dependable in nature.
Overview
11
11
years of professional experience
2
2
Certifications
Work History
Owner/Lead Photographer
Porsche Simone Photography LLC
Pensacola , FL
07.2019 - Current
- Sole operator of private portrait and boudoir photography studio business
- I pride myself on connecting with my clients to bring their vision to life and creating a memorable experience that each individual will cherish for a lifetime
- Determined and adjusted subject position, props and lighting equipment while selecting camera angles to optimize final product.
- Digitally edited photos to enhance appearance.
- Photographed high-quality images for various print and digital projects.
- Displayed portfolio to show off best work to potential clients and promote skills and value.
- Scheduled studio appointments to shoot wide variety of subjects.
- Leveraged camera gear and equipment to express creative vision.
- Offered image proofs to help clients choose best photos from shoot.
- Edited, toned, captioned and uploaded photographs for publication.
- Managed and organized photo database using consistent naming conventions and key-wording for search optimization.
- Planned and prepared for on-location and studio shoots.
- Selected and set up appropriate props, backdrops and lighting.
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
- Archived photographs on computers and servers.
- Experimented with different lighting effects to deliver unique images.
- Completed complex photo shoots at indoor and outdoor venues.
- Consulted with clients to discuss commission ideas and style preferences to create mutually agreeable project parameters.
- Took photos from different angles and perspectives to capture perfect images.
- Pamela Viray Live Your Wildest Dreams Podcast, Apple Podcast 2022
- Front page, Sun Herald Newspaper December 2021
- Pg 52, Gulf Coast Woman Magazine, August 2021
Member Service Representative, II
Navy Federal Credit Union
Pensacola , FL
07.2019 - 09.2020
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities. Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Provided outstanding member experience to members as it relates to checking and savings accounts as well as general personal identifying information or information about loan and credit balances and available credit
- Assisted members with establishing membership accounts and account setup to include online banking, codeword and ats setup and debit card ordering
- Provided members with general product knowledge as it relates to the different services and products that are offered by Navy Federal.
- Researched and rapidly resolved client conflicts to maintain key accounts.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Trained and directed new employees in call script use, conflict resolution and data entry practices to boost customer satisfaction ratings.
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Collected, arranged and input information into database system.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Educated customers on use of banking website and mobile apps.
- Responded proactively and positively to rapid change.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and provided backup support for organizational leadership.
- Met customer call guidelines for service levels, handle time and productivity.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Opened, closed and updated accounts for customers.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products and services.
- Evaluated client financial positions and identified most appropriate banking products.
- Provided advice on different bank products and financial options.
Registered Medical Assistant
Baptist Cardiology Consultants
Pensacola , FL
04.2018 - 06.2019
- Utilized EMR to maintain records of patient care and condition.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Administered care to cardiac patients undergoing diagnostic, therapeutic or emergency services.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Educated family members and caregivers on patient care instructions.
- Evaluated patient histories, complaints and current symptoms.
- Maintained detailed records of patient conditions, reactions and progress in alignment with physician orders.
- Utilized stethoscopes, thermometers and sphygmomanometers to meet patient needs and prescribed medical therapies.
- Conducted initial assessments, documented findings in patient records and notified physicians of abnormal findings.
- Prioritized and revised patient care activities based on acuity of symptoms and patient preferences.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Prepared and administered medications to alleviate patient symptoms.
- Taught patients about medications, procedures and care plan instructions.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Obtained all prescribed laboratory testing.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Obtained pre- and post-treatment vital signs and weight.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Prepared initial patient charts for admission.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Compiled necessary documents for surgical billing packages.
- Obtained client medical history, medication information, symptoms and allergies.
- Assessed patients, collecting data and prioritizing cases in accordance with standards, policies, procedures and guidelines.
- Supported healthcare team by maintaining responsibility for electrocardiogram monitoring.
Registered Medical Assistant
Pain Consultants of West Florida
Pensacola , FL
01.2018 - 04.2018
- Utilized EMR to maintain records of patient care and conditions.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Documented vital signs and health history for patients in clinic environment.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Assisted with routine checks by collecting and processing specimens.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Monitored patient reactions after administering medications and Toradol injections.
- Recorded details regarding therapies to keep patient charts updated.
- Collected blood and/or urine specimens to ensure medication guidelines were being met.
- Assisted with a wide variety of in office injections and procedures.
- Obtained opioid risk assessments on all patients.
- Ensured exam rooms remained clean and sanitized throughout the clinical day and stocked rooms well with supplies.
Registered Medical Assistant
Bienville Orthopedic Specialists
Gulfport , MS
10.2016 - 01.2018
- Utilized Greenway Primesuite, Epic, Cerner and Meditech EMR systems to maintain records of patient care and conditions.
- Documented vital signs and health history for patients in clinic environment.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Prepared and administered medications to alleviate patient symptoms.
- Taught patients about medications, procedures and care plan instructions.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Obtained all prescribed laboratory testing.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Obtained pre- and post-treatment vital signs and weight.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Prepared initial patient charts for admission.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Compiled necessary documents for surgical billing packages.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
- Ambulated, turned and positioned patients.
- Ordered and prepared reagents and supplies.
- Verified appropriate lab couriers picked up collected lab specimens.
- Obtained client medical history, medication information, symptoms and allergies.
Legal Assistant
Davis And Crump, P.C. Attorneys At Law
Gulfport , MS
03.2015 - 10.2016
- Prepared for trials, conducting legal research and drafting pleadings.
- Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes.
- Meeting statute of limitations deadlines and corresponding with records ordering department to make sure all appropriate records have been ordered on each client, and any other duties assigned by attorneys.
- Managed accounts and client records of clients, observing confidentiality and extreme discretion.
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Organized key evidence exhibits to prepare for trials.
- Reviewed, edited and proofread legislation drafts for proper grammar, spelling, punctuation and formatting.
- Reviewed case files and reported case progress to clients.
- Communicated pertinent information to clients via phone, email and mail.
- Produced legal documents such as briefs, pleadings and appeals.
- Assisted up to 7 lawyers at time.
- Handled electronic court filings and coordinated court activities.
- Disengaged files once cases were settled or dismissed.
- Drafted plaintiff fact sheets
- Submitted complete and incomplete file memos to attorneys for review
- Reviewed files, returning clients calls, following up on clients medical records, sending out correspondences to clients in reference to litigation
Medical Assistant Extern Student
Bethel Free Health Clinic
Biloxi , MS
07.2014 - 03.2015
- Collected and documented patient medical information such as blood pressure and weight.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Called and faxed pharmacies to submit prescriptions and refills.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Tested and recorded blood glucose levels.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Oriented and trained new staff on proper procedures and policies.
- Taught patients about medications, procedures and care plan instructions.
- Maintained detailed records of test results by entering data and patient information into computer.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Implemented care and efficiency improvements to support and enhance office operations.
- Continued to serve as a volunteer medical assistant after completion of the externship requirements of six weeks.
Medical Assistant Extern Student
Diaz Women’s Clinic
Biloxi , MS
06.2014 - 07.2014
- Utilized EMR to maintain records of patient care and condition.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Collected bodily fluid specimens to obtain necessary lab values.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
- Collected and documented patient medical information such as blood pressure and weight.
- Collected co-payment and insurance information and documentation at check-in.
- Completed insurance verification and coding prior to scheduled appointments.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Contacted patients with past due accounts to formulate payment plans and discuss options.
- Implemented care and efficiency improvements to support and enhance office operations.
- Maintained detailed records of test results by entering data and patient information into computer.
- Prepared lab specimens for diagnostic evaluation.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Sales Associate
Beau Rivage Casino
Biloxi , MS
07.2012 - 05.2014
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
- Processed product returns and assisted customers with other selections.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Recommended accessories and complementary purchases to boost revenue.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Increased sales by offering advice on purchases and promoting additional products.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Answered customer questions about sizing, accessories and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Supported efficient and timely replenishment of sales floor merchandise.
Education
Bachelor of Science - Health Information
William Carey University
Tradition, MSAssociate of Arts - Health Information
Mississippi Gulf Coast Community College
Gulfport, MS07.2016
Clinical Medical Assisting
Blue Cliff College
Gulfport, MS08.2014
Bachelor of Science - Pre-Medicine
Florida Agricultural And Mechanical University
Tallahassee, FLSkills
- Health Information
- EPIC EMR and Software
- Cerner EMR
- MEDITECH Software
- Greenway Health PrimeSUITE
- NextGen Healthcare
- Electronic Charting
- Direct Patient Care
- Supporting Physicians
- Clinical Documentation Management
- Charting and Clinical Documentation
- Coding
- Problem Resolution
- Self-Motivated
- Efficient and Detail-Oriented
- Customer Contact and Support
- Strategic Problem-Solving
- Excellent Attention to Detail
- Flexible and Adaptable
- Leadership
- Data Logging
- Vital Sign Assessment
- Medical History Recording
- First Aid
- CPR Certified
- Venipuncture Procedures
- Intramuscular Injections
- Patient Condition Observation
- Data Integrity
- Data Entry and Maintenance
- Computer Proficiency
- Patient Health Information Access
- HIPAA and Confidentiality Compliance
- Healthcare Knowledge
- Medical Terminology
- Medical Records and Documentation
- Protected Health Information
- Quality Control Standards
- Clinical Support
- Cardiac Care
- Women's Health
- Customer Service Skills
Certification
American Medical Technologists (AMT)
- RMA - Registered Medical Assistant
- CMA - Certified Medical Assistant
Exam Date: November 22, 2014
Certified 12/1/2014 - 12/1/2024
American Heart Association
- Basic Life Support - Certified 7/2022 - 7/2024
Timeline
Owner/Lead Photographer
Porsche Simone Photography LLC
07.2019 - Current
Member Service Representative, II
Navy Federal Credit Union
07.2019 - 09.2020
Registered Medical Assistant
Baptist Cardiology Consultants
04.2018 - 06.2019
Registered Medical Assistant
Pain Consultants of West Florida
01.2018 - 04.2018
Registered Medical Assistant
Bienville Orthopedic Specialists
10.2016 - 01.2018
Legal Assistant
Davis And Crump, P.C. Attorneys At Law
03.2015 - 10.2016
Medical Assistant Extern Student
Bethel Free Health Clinic
07.2014 - 03.2015
Medical Assistant Extern Student
Diaz Women’s Clinic
06.2014 - 07.2014
Sales Associate
Beau Rivage Casino
07.2012 - 05.2014
Bachelor of Science - Health Information
William Carey University
Associate of Arts - Health Information
Mississippi Gulf Coast Community College
Clinical Medical Assisting
Blue Cliff College
Bachelor of Science - Pre-Medicine
Florida Agricultural And Mechanical University
American Medical Technologists (AMT)
- RMA - Registered Medical Assistant
- CMA - Certified Medical Assistant
Exam Date: November 22, 2014
Certified 12/1/2014 - 12/1/2024
American Heart Association
- Basic Life Support - Certified 7/2022 - 7/2024
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