Porsche Thomas
Columbia,US
Summary
Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every
interaction. Timely and professional with extraordinary communication skills and ability to build and
cultivate relationships to drive business retention. Actively seeking a customer service director role where I
can utilize my education and experience to add immediate value to an organization.
Overview
16
16
years of professional experience
Work History
Eligibility Specialist II
SCDHH
Columbia, South Carolina
01.2024 - Current
- Create, maintain, and enter information into databases
- Provide services to customers, such as order placement or account information
- Use computers for various applications, such as database management or word processing
- Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations
- Conduct searches to find needed information, using such sources as the Internet.
Wireless Specialist
Continuum Global Solutions
Remote
01.2020 - 12.2023
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
Apple Technical Support Advisor
Kelly Service
Remote
12.2018 - 04.2020
- Develop training materials and procedures, or train users in the proper use of hardware or software
- Monitor automated systems for placing collect calls and intervene for a callers needing assistance
- Provide assistance for customers with special billing requests
- Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information
- Check to ensure that appropriate changes were made to resolve customers' problems
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
Health Care Specialist
Teleperformance
Remote
08.2017 - 12.2018
- Processed paperwork related to medical claims processing including authorizations, referrals, pre-certifications.
- Collected payments from patients and entered them into the billing system accurately.
- Verified patient demographic information in order to ensure accuracy of data entry.
- Updated patient files in accordance with company policy and procedure guidelines.
Food Service Assistant
Compass College Of Cinematic Arts
Floren, SC
01.2014 - 08.2017
- Provided customer service by taking orders from customers and answering questions about menu items.
- Monitored buffet lines during meals to replenish food items as needed.
- Measured ingredients necessary for specific food items being prepared.
- Assisted in the preparation of food items according to recipes and menus.
- Stocked shelves with items such as condiments, napkins, paper plates, cups, and other supplies.
Food Service Assistant
Costco
Columbia, SC
02.2009 - 01.2014
- Provided customer service by taking orders from customers and answering questions about menu items.
- Checked temperatures of cooked foods using thermometers to ensure safe consumption.
- Bagged take-out orders for customers while ensuring accuracy of order.
- Kept records of inventory levels for ordering purposes.
- Labeled containers with date of preparation to ensure proper rotation of stock.
- Assisted cooks with meal preparations by chopping vegetables or preparing sauces.
Education
High School Diploma -
Lee Central High School
Bishopville, South Carolina05.2005
Skills
- Problem Solving
- Multitasking
- Active Listening
- Software
- Detail-Oriented
- MS Office
Timeline
Eligibility Specialist II
SCDHH
01.2024 - Current
Wireless Specialist
Continuum Global Solutions
01.2020 - 12.2023
Apple Technical Support Advisor
Kelly Service
12.2018 - 04.2020
Health Care Specialist
Teleperformance
08.2017 - 12.2018
Food Service Assistant
Compass College Of Cinematic Arts
01.2014 - 08.2017
Food Service Assistant
Costco
02.2009 - 01.2014
High School Diploma -
Lee Central High School