Summary
Overview
Work History
Education
Skills
Store Manager Leap Award Winner 2019
Timeline
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Porsche Trulock

Retail Management
Kenosha,WI

Summary

Accomplished Manager with 10 years of experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

6
6
years of post-secondary education
8
8
years of professional experience

Work History

Assistant Manager

Walgreens
Kenosha, WI
03.2020 - Current
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

Store Manager

Walgreens
Morgantown, KY
01.2018 - 02.2020
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.

Store Manager

Rite Aide Pharmacy
Morgantown, KY
12.2013 - 12.2018
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.

Education

Associate of Arts - Massage Therapy

Genesis Career College - Cookeville
Cookeville, TN
03.2010 - 12.2011

High School Diploma -

Glasgow High School
Glasgow, KY
08.2004 - 06.2008

Skills

    Employee scheduling

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Store Manager Leap Award Winner 2019

The Store Manager Leap Award Winner is given by Walgreens to the top 5 Store Managers within each region. I was honored to receive the award in 2019 for exceptional work ethic and leadership.

Timeline

Assistant Manager

Walgreens
03.2020 - Current

Store Manager

Walgreens
01.2018 - 02.2020

Store Manager

Rite Aide Pharmacy
12.2013 - 12.2018

Associate of Arts - Massage Therapy

Genesis Career College - Cookeville
03.2010 - 12.2011

High School Diploma -

Glasgow High School
08.2004 - 06.2008

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Porsche TrulockRetail Management