Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Porschea Glenn

Villa Rica,GA

Summary

My career objective as a upcoming Medical Office and Billing Specialist is to to utilize my experience in medical billing and coding to contribute to the success of a healthcare organization. To secure a Medical Billing Specialist position with an established organization that will allow me to use my expertise in the field.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Customer Service Coordinator

Instacart at Publix
03.2024 - Current
  • The Instacart Full-Service Shopper position offers a flexible and rewarding career opportunity. As an Instacart Full-Service Shopper, your main responsibility is to assist customers with their grocery shopping needs by taking orders from the application, shopping for the items, and ensuring on-time delivery. Instacart Shoppers are expected to complete deliveries within a 1 hour time frame
  • Instacart shoppers have a wide range of responsibilities, which can include: Scanning items at a POS station for each order during pick up
  • Communicating with customers about order status, delivery status, or any other pertinent information regarding their order
  • Collecting payment from customers for their orders in cash or through mobile payment apps such as PayPal or Venmo
  • Entering information about items purchased into an electronic inventory system used by the company
  • Picking up items from a store such as a grocery store or drugstore and delivering them to a customer’s home or businessPresenting ID to security personnel at the store entrance to pick up deliveries
  • Holding groceries in bags while walking them to customers’ cars
  • Loading groceries into a vehicle’s trunk or cargo area

Package Handler

SHIPT
08.2024 - 10.2024
  • Shipt Shopper's responsibilities include accurately shopping and delivering orders to member homes, following safety standards, providing friendly customer service, and selecting items using the Shipt app
  • 1.They must also safely transport and deliver groceries, handle instructions, and ensure a positive shopping experience for customers
  • 2.Shipt Shoppers are also the cornerstone of operations, assisting with issues and ensuring smooth operations

Cashier Assistant

Beauty Master
06.2023 - 07.2023
  • Key Responsibilities: Handling transactions, providing customer service, and managing cash. Skills Required: Mathematical proficiency, attention to detail, and strong communication skills. Operational Duties:
  • Opening/closing registers and ensuring workspace tidiness. Challenges and Solutions: Strategies to handle difficult customers and minimize errors.
  • Transaction Processing: Efficient handling of cash, credit, and debit card transactions. Customer Service: Engaging positively with customers and resolving inquiries.
  • Sales Promotions: Informing customers about promotions and loyalty programs. Mathematical Proficiency: Quickly and accurately calculating change and discounts. Attention to Detail: Spotting discrepancies and preventing cash shortages.
  • Communication Skills: Clearly interacting with customers and team members.
  • Met customer needs through polite, friendly and attentive service.
  • Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked with other associates to support cashiers and management needs.
  • Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
  • Bagged items securely to minimize breakages and reduce losses.
  • Removed trash, swept, and mopped floors for professional appearance.
  • Cleaned and sanitized cashier workstation and scanning area.
  • Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.
  • Handled high-pressure situations effectively during peak hours while maintaining a professional demeanor towards customers and colleagues.
  • Addressed and resolved complaints quickly to maintain customer satisfaction.
  • Retrieved items for customers and verified prices.
  • Answered questions about store policies and addressed customer concerns.
  • Utilized strong communication skills in both one-on-one interactions with customers and in group settings with coworkers.
  • Processed returns and exchanges efficiently, adhering to company guidelines while prioritizing customer satisfaction.
  • Promoted store specials and loyalty programs to customers, enhancing sales and repeat business.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Handled cash with high accuracy and took care to check bills for fraud.

Administrative Assistant/Secretary

Omar And Beyond Landscaping
02.2021 - 03.2023
  • Foundational Roles: Secretaries support daily operations through administrative and clerical tasks. Communication Proficiency: They ensure effective communication within and outside the organization
  • Scheduling and Coordination: Secretaries manage appointments, meetings, and travel arrangements.
  • Document Management: They are responsible for organizing and maintaining documentation. Problem-solving and Flexibility: The role requires the ability to handle unexpected tasks with ease.

Driver

TRICEE TAXI
08.2022 - 11.2022
  • Work irregular hours and need to be familiar with their city’s streets and landmarks. Pick up passengers from prearranged locations or flag down taxi drivers on the streets
  • Assist passengers with entering and exiting the vehicle, and help them with any luggage. Drive passengers to their destinations safely and efficiently
  • Follow GPS or maps to determine the best route and avoid traffic where possible. Collect fares from passengers and provide change if necessary.
  • Keep the vehicle clean and in good working condition. Follow traffic laws and regulations. Resolve any customer complaints professionally. Maintain a log of travel destinations, fares, and other pertinent information

Home Health Aide

M&S Homecare
09.2012 - 02.2018
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Improved patient well-being by providing compassionate and attentive personal care.
  • Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Provided mobility assistance such as walking and regular exercising.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.
  • Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
  • Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
  • Followed nutritional plans to prepare optimal meals.
  • Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
  • Provided transportation and appointments management.
  • Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
  • Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
  • Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
  • Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
  • Prevented pressure ulcers through frequent repositioning and regular skin assessments, maintaining patient comfort while reducing complications.
  • Collaborated with healthcare professionals to develop individualized care plans, addressing specific needs and goals of each patient.
  • Utilized effective communication skills when interacting with diverse populations including non-English speakers or individuals with cognitive impairments.
  • Monitored changes in clients' conditions to report concerns to supervisor.

Education

GED -

West Ga Technical College
Carrollton, GA
04-2008

Associate of Science - Pharmacy

Ultimate Medical Academy
Clearwater, FL
11-2027

Associate of Science Degree - Health Sciences – Medical Office and Billing Specialist

Ultimate Medical Academy
01.2025

Skills

  • Medical Practice Management Systems
  • Medical Terminology
  • Medical Records
  • HIPAA Compliance
  • Insurance Verification
  • Insurance Claim Processing
  • Reimbursement Processing
  • Revenue Cycle Management
  • Medicare / Medicaid Government Payers
  • Third Party Payers
  • CPT & ICD-10 Coding
  • Medical Billing
  • Medical Office
  • Medical Administrative
  • Patient Registration
  • Data Entry

Certification

  • Instacart – Villa Rica , GA
  • Rx Delivery
  • Instacart offers prescription delivery from participating Wegmans pharmacies in the United States. Instacart shoppers are required to scan your ID when delivering your prescription. In addition, some states require the shopper to get a signature from the customer. If the shopper can’t scan your ID or manually input ID information, they must return the items. Contact Instacart Customer Experience for any questions. Shoppers can't leave prescriptions unattended. You must be present to receive your prescription delivery. Shoppers will return the prescription to the pharmacy if you aren’t there at delivery.


M&S Homecare Services - Duluth, Ga

  • First Aid Certification
  • CPR Certification


HomeNurse, Inc - Griffin, GA

  • First Aid Training
  • CPR Training

Timeline

Package Handler

SHIPT
08.2024 - 10.2024

Customer Service Coordinator

Instacart at Publix
03.2024 - Current

Cashier Assistant

Beauty Master
06.2023 - 07.2023

Driver

TRICEE TAXI
08.2022 - 11.2022

Administrative Assistant/Secretary

Omar And Beyond Landscaping
02.2021 - 03.2023

Home Health Aide

M&S Homecare
09.2012 - 02.2018

Associate of Science Degree - Health Sciences – Medical Office and Billing Specialist

Ultimate Medical Academy

GED -

West Ga Technical College

Associate of Science - Pharmacy

Ultimate Medical Academy

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Porschea Glenn