PORSCHEA HARRIS
Memphis,TN
Summary
As a seasoned Customer Service Representative and Emergency Medical Services Representative, I demonstrate strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. I am always eager to contribute to team success and further develop professional skills. My experience and willingness to learn new things and people brings positive attitude and commitment from other colleagues around me; which aids to continuous learning and growth. I am known for efficiency and accuracy in stressful situations with excellent decision-making skills and attention to detail. I am dedicated to comprehensive and compassionate patient care.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Client Relations Representative
Ashaun
03.2025 - Current
- Cultivated strong client relationships through effective communication and personalized service.
- Resolved client inquiries and issues promptly, enhancing customer satisfaction levels.
- Collaborated with cross-functional teams to streamline processes and improve service delivery.
- Developed training materials for new hires, ensuring consistent knowledge transfer and onboarding efficiency.
- Analyzed client data to identify trends, informing strategic decisions that enhanced service offerings.
- Enhanced client satisfaction by addressing and resolving their concerns promptly and professionally.
- Delivered exceptional customer service through active listening and tailored communication strategies.
Hospitality Specialist
Olive Garden Restaurant
12.2023 - Current
- Enhanced guest satisfaction by providing tailored service and addressing individual needs.
- Collaborated with team members to optimize operational workflows and improve service efficiency.
- Developed training materials for new staff, fostering a culture of continuous improvement and knowledge sharing.
- Implemented feedback systems to capture guest insights, driving enhancements in service delivery and guest experience.
- Analyzed customer feedback data to identify trends, leading to actionable recommendations for service improvements.
- Developed and executed strategies to improve operational efficiency.
EMS Driver
Baptist Priority Ambulance
01.2024 - 11.2024
- Followed all relevant traffic laws and safety regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Reduced response times by accurately navigating emergency vehicles to scenes of accidents and medical crises.
- Assisted with lifting and moving patients.
- Delivered emotional support to patients and families.
Compliance Lead
Wintrust
10.2019 - 12.2023
- Identified and communicated compliance deficiencies and potential problems to management; coordinates with and provides assistance to management in developing and implementing corrective action to resolve identified problems.
- Offered exceptional support in coordinating responses to audit issues to implement appropriate corrective action, and performed follow up to drive growth.
- Recommended changes to procedure or system functionality that meet policy requirements and improve efficiency.
- Collaborated with cross-functional teams to develop effective policies and procedures, promoting a strong culture of compliance.
- Assisted in updating company-wide policies to align with evolving regulations while maintaining business efficiency.
Pharmacy Technician
Accredo Mail Order Pharmacy
01.2014 - 12.2014
- Offered extensive support to patients through facilitating prompt response to queries regarding prescriptions while optimizing patient medication fill, safety, use, and protocol, ensuring timely follow up and utilizing exceptional communication skills in liaising between care providers and patients.
- Oversaw the proper prescription coverage by maintaining effective communication with clinical providers and medical insurance personnel while coordinating all insurance claims and billing methods.
- Leveraged expertise in maintaining all data and process controls; recording and documenting physician orders and prescriptions as well as adhere to the policy of all quality audits.
- Streamlined the pharmacy's inventory management process and also validate the accuracy of labeling and quantity fill for preparing prescription plans.
Pharmacy Technician
Kroger
01.2013 - 12.2014
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Counted, measured and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Collected co-payments or full payments from customers.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
Education
High School Diploma -
Southaven High School
Southaven, MSAssociates of Applied Science - Insurance And Risk Management
Elgin Community College
Certificate - Pharmacy Tech
Remington College
Memphis, TN03-2011
Skills
- Loan Processing
- Payment Posting
- Data Entry
- Customer Service
- Reports & Documentation
- Team collaboration
- Patient care
- Emergency medical care
- Problem-solving
- Spinal immobilization
- Scene safety
- Medical terminology
- Radio communication
- Ambulance operations
- Safe driving
- Patient confidentiality
- Pharmacy ethics
- Drug inventory control
- Insurance billing
- Patient education and counseling
- Confidentiality and HIPAA
- Answering customer questions
- Updating medication histories
- Team building
- CRM software
- Customer service excellence
- Organizational skills
- Decision-making
- Teamwork skills
- Relationship building
- Call center experience
- Data entry
- Self motivation
- Analytical thinking
- Goal setting
- CPR Certification
Affiliations
- Jobs and Employment Community Outreach
- New Direction Christian Church
Certification
Emergency Medical Technician Training - 3 Months
Pharmacy Technician Training- 8 months
CPR Certified
Timeline
Client Relations Representative
Ashaun
03.2025 - Current
EMS Driver
Baptist Priority Ambulance
01.2024 - 11.2024
Hospitality Specialist
Olive Garden Restaurant
12.2023 - Current
Compliance Lead
Wintrust
10.2019 - 12.2023
Pharmacy Technician
Accredo Mail Order Pharmacy
01.2014 - 12.2014
Pharmacy Technician
Kroger
01.2013 - 12.2014
High School Diploma -
Southaven High School
Associates of Applied Science - Insurance And Risk Management
Elgin Community College
Certificate - Pharmacy Tech
Remington College
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