Porschia Jordan
Charlotte,NC
Summary
Dedicated Certified Nursing Assistant with expertise in patient care, mobility assistance, and HIPAA compliance. Committed to providing compassionate support and advocating for patients’ needs to enhance their comfort and dignity.
Experienced with providing quality patient care and support in fast-paced healthcare settings. Utilizes effective communication and interpersonal skills to foster supportive environment for patients and staff. Knowledge of essential medical procedures and patient monitoring techniques ensures high standards of care and adaptability to changing needs.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Novant Healthcare- Presbyterian Medical Center
Charlotte, NC
09.2023 - Current
- Provided direct patient care, including bathing, grooming, and feeding to enhance comfort and dignity.
- Assisted nursing staff with vital sign monitoring and documentation to ensure accurate patient assessments.
- Supported mobility of patients through safe transfer techniques, promoting independence and safety.
- Maintained cleanliness and organization of patient rooms, contributing to a therapeutic environment.
- Assisted patients with daily living activities, ensuring comfort and safety during travel assignments.
- Monitored vital signs, documenting changes accurately for healthcare teams to assess patient conditions.
- Advocated for patient needs, facilitating communication between patients, families, and healthcare providers effectively.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Supported needs of [8 to 12] + residents under long-term care.
- Travel to different Novant Health locations such as Huntersville, Mint hill, Matthew, Ballantyne and Presbyterian Medical Center
Phlebotomist
Octapharma Plasma Center
Charlotte, NC
10.2020 - 09.2023
- Collected blood samples using venipuncture and capillary methods, ensuring patient comfort and safety.
- Maintained accurate records of patient information and sample tracking in laboratory systems.
- Ensured compliance with safety protocols and infection control procedures during specimen collection.
- Assisted in training new phlebotomists on proper techniques and best practices for blood draws.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Provided exceptional customer service by addressing patient concerns and inquiries regarding procedures.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Contributed to the development of phlebotomy training materials, enhancing the skillset of new employees and improving overall team performance.
- Enhanced patient experience by performing blood draws quickly and efficiently.
- Collected blood samples using venipuncture and capillary techniques, ensuring patient comfort and safety.
Registration Clerk
Atrium Healthcare
Charlotte, NC
09.2017 - 10.2020
- Processed patient registrations efficiently using Epic systems to ensure data accuracy.
- Assisted patients with questions or concerns about their appointments, addressing any issues promptly and professionally.
- Entered patient information into payment system accurately for billing purposes.
- Updated patient contact information to support accurate electronic medical records.
- Confirmed patient demographics and updated practice management software for accuracy.
- Coordinated insurance verification, resolving discrepancies to enhance patient service.
- Assisted patients with inquiries and documentation requirements, improving satisfaction levels.
- Maintained organized records and files, ensuring compliance with healthcare regulations.
- Completed registration paperwork, verifying accurate patient information.
- Answered patient questions and inquiries regarding registration process and documentation.
- Welcomed as many as 45 to 50 patients daily, directing to appropriate departments within facility and coordinating assistance with transportation.
Education
High School Diploma -
West Charlotte High School
Charlotte, NC06-2009
Skills
- Patient care
- HIPAA compliance
- Reliable team player
- Direct patient care
- Alzheimer's and dementia care
- Collecting vital signs
- Bathing assistance
- Compassionate
- Bedside manner
- Electronic charting
- Mobility assistance
- End-of-life care
- Healthcare ethics
- Responding to emergencies
- Blood glucose testing
- Medical office administration
Certification
- CNA - Certified Nurse Assistant
Languages
English
Full Professional
Timeline
Certified Nursing Assistant
Novant Healthcare- Presbyterian Medical Center
09.2023 - Current
Phlebotomist
Octapharma Plasma Center
10.2020 - 09.2023
Registration Clerk
Atrium Healthcare
09.2017 - 10.2020
High School Diploma -
West Charlotte High School