Open To Work
Porschia Tripp
Washington,NC
Summary
Customer Service Representative with strong communication and problem-solving skills, experienced in assisting customers, resolving concerns, and delivering high-quality service. Proven ability to handle multiple tasks in fast-paced environments while maintaining professionalism and customer satisfaction.
Overview
18
18
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Tax Preparer (Seasonal)
Jackson Hewitt
Washington, NC
01.2018 - Current
- Prepared and filed federal and state tax returns for individuals and small businesses, ensuring accuracy and compliance with current tax laws.
- Assisted clients in maximizing deductions and credits while maintaining full IRS compliance.
- Over 10 years of experience preparing individual and business tax returns, including complex filings involving self-employment income, investments, and itemized deductions.
Recreation Coordinator
Camp Easterseals UCP
Greenville, NC
06.2016 - 08.2017
- Planned, organized, and supervised recreational programs and activities for diverse groups, ensuring a safe and engaging environment.
- Planned and organized recreational activities for individuals with disabilities.
- Managed supplies and equipment needed for various recreational programs.
- Facilitated communication between staff, campers, and families to ensure needs were met.
Tax Preparer
Liberty Tax Service
Greenville, NC
01.2016 - 04.2017
- Prepared individual and business tax returns using industry-specific software.
- Assisted clients in understanding tax obligations and available deductions.
- Reviewed financial documents for accuracy and compliance with tax regulations.
- Managed client appointments to ensure timely processing of tax filings.
- Educated clients on changes in tax laws affecting their returns.
- Provided exceptional customer service to enhance client satisfaction during tax season.
Direct Support Professional
Better Connections Inc
Greenville, NC
01.2015 - 02.2016
- Supported individuals with daily living activities and personal care needs.
- Assisted clients in developing social and communication skills through guided interactions.
- Documented client progress and incidents accurately in care records.
- Facilitated recreational activities to enhance client engagement and well-being.
Habilitation Technician
Life Inc
New Bern, NC
10.2008 - 01.2015
- Assisted individuals with daily living activities and personal care needs.
- Developed and implemented individualized habilitation plans for clients.
- Monitored client progress and documented observations accurately.
- Collaborated with multidisciplinary teams to enhance client support services.
- Facilitated group activities to promote social skills and community engagement.
Education
Associate of Science - Computer Science
06.2023 - 12.2025
GPA: Honor roll 2023-2024
- GPA: 3.2
08.2001 - 05.2005
Skills
- Tax preparation
- Customer service
- Communication skills
- Income documentation
- Records management
- Information processing
- Problem solving
- Data analysis
- Data entry
- Microsoft outlook
Certification
- Career Readiness Certification, 03/01/18, Present, Silver
- NC Fast DSS Caseworker Phase 1 & 2, 03/01/18, Present
- Working Smart, 01/01/18, Present
- Tax Preparation, 11/01/15, Present
- Driver's License, 07/01/23, 07/31/31
- Annual Filing Season Program (AFSP)
Languages
English
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteSalary Range
$45000/yr - $119000/yrTimeline
Southern New Hampshire University - Associate of Science, Computer Science
06.2023 - 12.2025
Tax Preparer (Seasonal) - Jackson Hewitt
01.2018 - Current
Recreation Coordinator - Camp Easterseals UCP
06.2016 - 08.2017
Tax Preparer - Liberty Tax Service
01.2016 - 04.2017
Direct Support Professional - Better Connections Inc
01.2015 - 02.2016
Habilitation Technician - Life Inc
10.2008 - 01.2015
Southside high school - ,
08.2001 - 05.2005