Skills
Work Availability
Quote
Summary
Work History
Education
Certification
Additional Information
Overview
OfficeManager
Porschia Walker

Porschia Walker

Bellwood,IL

Skills

  • Skills Used
  • Computer software skills
  • Management skills
  • Costumer service skills
  • Clerical skills
  • Cashier/Customer Service
  • Skills
  • Sales Presentations (1 year)
  • Phone Skills (6 years)
  • Customer Service (6 years)
  • Computer Skills (5 years)
  • Communication (7 years)
  • Fast Learner (10 years)
  • Cashier (8 years)
  • Cash Handling (5 years)
  • Call Center (7 years)
  • Hair stylist (5 years)
  • Cheerleading Coach
  • Tax preparation (2 years)
  • Radio Personality (1 year)
  • Hostess
  • Waitress
  • Information Security
  • Security
  • Disaster Recovery
  • System Administration
  • Active Directory
  • Calendar management (7 years)
  • Microsoft Windows Server
  • Computer Networking
  • Languages
  • English - Expert
  • Certifications and Licenses
  • Security
  • Assessments
  • Call Center Customer Service — Highly Proficient
  • October 2020
  • Applying customer service skills in a call center setting
  • Full results: Highly Proficient
  • Work Motivation — Proficient
  • September 2020
  • Level of motivation and discipline applied toward work
  • Full results: Proficient
  • Data Entry: Accuracy — Highly Proficient
  • Entering data quickly and accurately
  • Customer Engagement
  • Meeting Scheduling
  • Resource Management
  • Report Preparation
  • Transcription
  • Payment Reconciliation
  • Transaction Processing
  • Meeting Planning
  • Invoice Processing
  • Office Administration
  • Data Entry
  • Prioritization
  • Relationship Building
  • Database Management
  • Mail Handling
  • Calendar Management
  • Memo Preparation
  • Scheduling
  • Report Writing
  • Microsoft Outlook
  • Business Correspondence
  • Accounting Skills
  • Understands Grammar
  • Microsoft Word
  • Recordkeeping
  • Prioritizing Patients
  • Critical Thinking
  • Workers' Compensation Knowledge
  • OSHA Compliance
  • Sorting and Labeling

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

I think I don’t regret a single excess of my responsive youth—I only regret, in my chilled age, certain occasions and possibilities I didn’t embrace.
Henry James

Summary

Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building.

Work History

Administrator Assistant

Berkeley Nursing &Rehab Center
Oak Park, IL
07.2023 - Current
  • Scheduled and managed appointments for executive staff, ensuring efficient use of time.
  • Organized incoming mail and packages, sorting according to priority and forwarding to appropriate personnel.
  • Prepared documents such as reports, agendas, letters, memos and presentations using Microsoft Office Suite applications.
  • Coordinated travel arrangements including flights, hotels and transportation for executive staff.
  • Answered telephone calls in a professional manner, providing information or routing callers to the appropriate personnel.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders; verifying receipt of supplies.
  • Greeted visitors warmly upon arrival and provided general assistance as requested.
  • Performed data entry into various computer systems accurately and efficiently.
  • Compiled financial data from various sources for use in monthly reports.
  • Created spreadsheets to track expenses associated with departmental budgeting requirements.
  • Assisted with special projects as assigned by management team members.
  • Provided support with onboarding new employees including preparing paperwork and scheduling orientation sessions.
  • Reviewed all incoming correspondences on behalf of executive staff prior to distribution.
  • Ensured that all filing was completed accurately and in a timely manner.
  • Processed invoices in accordance with company accounting procedures.
  • Acted as liaison between management team members and other departments within the organization.
  • Monitored office equipment maintenance schedules ensuring that any repairs were addressed promptly.
  • Mitigated financial discrepancies by accurately managing bank account transactions, Star builder system journal entries, A/P and A/R.

Tax Preparer

Unlimited Taxes & More Inc
Gary, IN
02.2021 - 05.2023
  • Prepared and reviewed tax returns for individuals, partnerships, corporations and trusts.
  • Compiled data from clients to accurately complete tax forms.
  • Identified potential deductions to minimize clients' tax liabilities.
  • Researched federal, state, and local laws to ensure compliance with regulations.
  • Assisted clients in responding to IRS notices of deficiency or audit findings.
  • Provided guidance on financial decisions related to taxes.
  • Analyzed financial information such as income statements and balance sheets to calculate tax liability.
  • Explained complex tax regulations in an easy-to-understand manner for clients' understanding.
  • Maintained accurate records of all client transactions and filings.

Radio Host

IHeart Intellectual Radio
Westchester, IL
10.2017 - 10.2020
  • After being a co host I started my own radio show called Chat Dat Social Club Radio

Hair Stylist

Chicago, IL
01.2016 - 10.2020
  • Hair stylist which specializes in dread locks after washing drying retwist then style a lot of face to face customer service is involved

Tax Preparer

Loves Tax Solution Tax Service, Radio
Chicago, Broadview, IL
01.2017 - 05.2020
  • I promote and prepare taxes for clients to get their federal tax returns
  • Radio Host (CoHost) iHeart Intellectual

Front Desk Assistant

06.2017 - 10.2017
  • Radio Co Host for The Marcus Sykes Show on Iheart Intellectual Radio streaming through Iheart Media and also on the YouTube channel The Marcus Sykes Show, Mang./ To assist guest with check in and check out and to assist guest with any problems and/or concerns that they were having
  • Night Auditor/ To gather the hotels entire records for the day put them in order as they were received for the day
  • Accomplishments
  • From the first day i started i was working over time and became assistant mang
  • Within a month of me working my pay went for $8.00-$9.50 because of my good work ethic

Cheerleading Coach

Spencer Technology academy
Chicago, IL
03.2015 - 01.2016
  • I worked as a free cheerleading coach for the elementary school to give the young ladies something to do in their spare time Me and the other coach was in charge of 62 girls practicing and learning routines as well S helping them maintain the grades above average

Phone Representative

EMV MIDWEST
Maywood, IL
02.2015 - 12.2015
  • To call and set appointments with merchants to get them to switch over and process through our company
  • Accomplishments
  • I went from not knowing any thing about The company to knowing a lot and began setting 6 or more appointments a day
  • Skills Used
  • Being able to set a lot of appointments in a day

General Labor Worker

ASI Temp services
Cicero, IL
03.2013 - 10.2013
  • To report to work on time in order to work on line a factory site in which the company (ASI) has sent me to work at
  • Skills Used work at a fast pace with great quality of work

Cashier/Cook

Doggies inn
Chicago, IL
06.2013 - 09.2013
  • To take orders and prepare food
  • Accomplishments cashier experience cook experience waitress experience
  • Skills Used cashier experience cook experience waitress experience

FD assistant mang./ Night auditor

Crown Plaza
Cedar Rapids, IA
05.2008 - 02.2009
  • Greeted arriving guests and checked them in to their rooms.
  • Processed guest check-outs, including payment processing and providing receipts.
  • Monitored hotel occupancy, rate availability, and special requests or needs of guests.
  • Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
  • Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics.
  • Responded to customer inquiries regarding hotel services, reservations, directions.
  • Answered telephone calls from customers related to billing inquiries or complaints.
  • Maintained a secure environment for the protection of guests' property and assets.
  • Ensured that all front desk personnel followed established procedures for guest check-in and check-out policies.
  • Assisted with the preparation of daily bank deposits for all departments within the hotel.
  • Performed routine maintenance tasks around the lobby area such as cleaning up spills or debris after hours.
  • Inspected alarm systems daily for proper operation and troubleshot any problems encountered during inspection process.
  • Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
  • Audited and balanced cash and credit transactions daily and reset register for next day's operations.
  • Checked auditing discrepancies by reconciling cash drop and credit card transactions.
  • Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
  • Performed balance procedures for hotel accounts and resolved discrepancies.
  • Completed nightly updates to hotel rates and individual room charges.
  • Maintained cleanliness of bathrooms, lobby and front desk.
  • Documented wake-up requests and set up automatic calls in system.
  • Assessed checklist on daily basis and planned shift accordingly.
  • Maintained well-stocked and presentable complementary food and beverage station.
  • Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
  • Assisted guests in locating amenities such as casino, gift shop, restaurants, fitness center, pool and spa.
  • Coordinated with guest services and concierge team to meet guest needs.
  • Assessed data and information to check entries, calculations and billing codes for accuracy.
  • Directed and trained new staff on procedures, service standards and productivity strategies and provided assistance and mentoring.

Cinamark theatre
Melrose Park, IL
05.2006 - 12.2007
  • Concession stand cashier to prepare guest snacks and count inventory after each shift and cash register
  • Skills Used
  • Multitasking working at fast pace counting inventory and cash handling

Education

Associate of Science - Psychology

Malcom X College
Chicago, IL
04.2010

Diploma - General

Prologue Alternative High School
01.2007

Certification

October 2016 to Present Unarmed Security Certificate with PERC card BLS/CPR August 2019 Notary Public September 2021 to September 2025 First Aid Certification Food Handler Certification

Additional Information

  • Willing to relocate: Anywhere, Authorized to work in the US for any employer

Overview

17
17
years of professional experience
1
1
Certificate

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Porschia Walker