PORSCHUA TURNER
Sacramento,CA
Summary
Professional with experience in consumer services, ready to make significant impact. Skilled in handling customer inquiries, resolving issues, and providing top-tier support. Strong focus on team collaboration and achieving results, with adaptability to changing needs. Known for effective communication, problem-solving, and maintaining high standards.
Overview
15
15
years of professional experience
Work History
Workforce Inclusion Employment Coach
PRIDE Industries
04.2025 - Current
- Managed a diverse caseload of clients with differing needs and backgrounds, ensuring personalized attention and support.
- Provide support for clients at contracted worksites, such as coaching on proper handling of materials and execution of varying day to day procedures.
- Promoted professional development among clients with regular goal-setting activities and follow-up meetings.
- Advised clients on appropriate workplace attire and professional etiquette, increasing their chances of success in securing employment.
- Enhanced client employability by identifying skill gaps and providing targeted coaching sessions.
Sale Associate
Torrid Clothing Store
11.2024 - 02.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Senior Resolution Coordinator
Walmart
09.2023 - 09.2024
- Perform basic troubleshooting steps for Driver's using Spark App; for in progress Deliveries to and from Walmart
- Contribute to research and testing of AI applications used to log conversation records through a system called Oracle.
- Developed detailed reports on case resolutions that contributed to continuous improvement initiatives within the organization.
Financial Services Representative
ZOVIO
04.2019 - 07.2022
- Assisted clients in navigating complex financial situations, offering solutions that met their unique needs.
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
Customer Service Ambassador
MACYS CCS
10.2017 - 04.2019
- Processed payments and billing adjustments
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Kept accurate records to document customer service actions and discussions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
IHSS Provider
In Home Support Services
07.2014 - 06.2017
- Provided compassionate companionship, engaging clients in meaningful conversation and recreational activities.
- Adapted caregiving strategies as clients'' needs evolved, ensuring consistent alignment with their care plan objectives.
Education
Certificates of Completion - Customer Service Clerk, Microsoft Office, Business Communication
Charles A Jones Career And Education Center
Sacramento03-2009
Skills
- Customer Engagement
- Effective Team Collaboration
- Prioritization and Scheduling
- Problem-solving skills
- Customer needs assessment
- Workplace etiquette
- Time management
- Conflict resolution
- Clear communication
- Reliability
- Multitasking Abilities
- Learning management systems
Timeline
Workforce Inclusion Employment Coach
PRIDE Industries
04.2025 - Current
Sale Associate
Torrid Clothing Store
11.2024 - 02.2025
Senior Resolution Coordinator
Walmart
09.2023 - 09.2024
Financial Services Representative
ZOVIO
04.2019 - 07.2022
Customer Service Ambassador
MACYS CCS
10.2017 - 04.2019
IHSS Provider
In Home Support Services
07.2014 - 06.2017
Certificates of Completion - Customer Service Clerk, Microsoft Office, Business Communication
Charles A Jones Career And Education Center
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