Porsha Baker
Fayetteville
Summary
Dynamic General Manager with over 10 years of experience in operational
leadership and team management. Proven ability to enhance productivity
through strategic workflow optimization, achieving a 10% increase in monthly
output atAmazon. Experienced in managing client interactions and supporting
grant acquisition efforts, contributing to over $1.7 million in funding for
nonprofits in 2024.Adept at fostering positive workplace culture and driving
business outcomes, ready to leverage these skills to meet the needs of
prospective employers.
Overview
14
14
years of professional experience
1
1
Language
Work History
Remote Office Manager
RDB Consulting LLC
Chicago
10.2023 - Current
- Assist the President/CEO with office functions, enhancing overall consulting firm management
- Provide essential support to four grant writers and oversee the administrative assistant's tasks
- Cultivate client correspondence and interactions to uphold strong relationships with clients
- Coordinate office operations and compile grant application attachments for diverse funding opportunities
- Develop and design communication materials for client outreach using
- Microsoft Office, Google products, and social media platforms
- Support agency consultants in securing over $1.7 million in funding for nonprofit organizations in 2024
- Leverage client management systems to elevate engagement and streamline reporting processes
- Arrange and facilitate virtual meetings and workshops to foster team collaboration
- Conduct thorough grant research utilizing specialized funding search engines
- Order and manage supplies necessary for optimal office operations.
OrganizationalAmbassador,Amazon, Inc
Garner
11.2021 - 02.2025
- Streamlined workflow functions to enhance daily production rates
- Identified operational bottlenecks and implemented strategic solutions, resulting in a 10% boost in monthly productivity
- Facilitated impactful communication between associates and management to effectively resolve staffing issues
- Supported senior management in optimizing operational efficiency through targeted employee training initiatives
- Documented employee performance metrics and developed comprehensive staff training modules.
Supportive Services Facilitator
Serenity Therapeutic Services
Raeford
11.2019 - 11.2021
- Assisted clinical staff in developing and executing care plans for high-risk youth
- Provided paraprofessional support to therapists, guiding clients through mental health challenges
- Managed and responded to approximately 125 incoming calls, emails, and faxes from customers daily
- Contributed to creating a safe environment and facilitated successful client discharges.
Paraprofessional Coordinator
Evergreen Behavioral
Fayetteville
06.2017 - 11.2019
- Supervised paraprofessional staff, ensuring effective service delivery and support
- Led initiatives to support care for high-risk individuals with special needs
- Engaged with community and public service organizations to improve collaboration and service integration.
Assistant Manager
Sally Beauty Supply
Fayetteville
04.2011 - 06.2017
- Assisted the manager with daily operations, ensuring the store's smooth functioning
- Managed staff effectively, addressed customer service concerns, and maintained optimal inventory levels
- Instituted systems to accelerate staff attainment of quotas, resulting in a increase in monthly sales.
Education
undefined
May 2026
Associate inArts - Social Work
Fayetteville Technical Community College
Current
High School Diploma - General Studies
Westover Senior High School
05.2004
Skills
- Organizational management Grant writing
- Case management Team building
- Leadership Effective communication
- Problem solving Decision making
- Motivating staff Collaboration
Timeline
Remote Office Manager
RDB Consulting LLC
10.2023 - Current
OrganizationalAmbassador,Amazon, Inc
11.2021 - 02.2025
Supportive Services Facilitator
Serenity Therapeutic Services
11.2019 - 11.2021
Paraprofessional Coordinator
Evergreen Behavioral
06.2017 - 11.2019
Assistant Manager
Sally Beauty Supply
04.2011 - 06.2017
Associate inArts - Social Work
Fayetteville Technical Community College
High School Diploma - General Studies
Westover Senior High School
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