Porsha Brown
Montgomery,AL
Summary
Proven Administrative Assistant at Montgomery County Commission, adept in Microsoft Excel and customer service, significantly improved document organization and enhanced client relations. Demonstrated ability to maintain confidentiality and manage data entry with precision. Excelled in a fast-paced environment, showcasing computer proficiency and a commitment to efficiency.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
Montgomery County Commission
02.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Testing Technician
Auburn University
08.2022 - 02.2024
- Implemented safety protocols across the laboratory environment, reducing workplace accidents while maintaining a focus on efficient processes.
- Supported continuous improvement initiatives by consistently monitoring and reporting on key performance indicators during testing processes.
- Ensured accurate documentation of test results, maintaining an organized database for easy reference during future projects.
- Enhanced efficiency in testing processes with the implementation of new technology and software tools.
- Provided technical support to the production team, resolving issues promptly and minimizing downtime.
Patient Service Representative
Baptist Medical Center
06.2020 - 08.2022
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
Education
Certification - Computer And Information Systems Security
H. Councill Trenholm State Community College
Montgomery, AL08.2022
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Microsoft Excel
- Troubleshooting
- Computer Proficiency
- Database entry
- Excel spreadsheets
- Data organization
Timeline
Administrative Assistant
Montgomery County Commission
02.2024 - Current
Testing Technician
Auburn University
08.2022 - 02.2024
Patient Service Representative
Baptist Medical Center
06.2020 - 08.2022
Certification - Computer And Information Systems Security
H. Councill Trenholm State Community College
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