Porsha Headspeth
Louisville,KY
Summary
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Overview
4
4
years of professional experience
Work History
Case Manager
PharmaCord
06.2023 - 03.2024
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Patient Advocate
Knipper Health
10.2022 - 06.2023
- Enhanced patient satisfaction by addressing concerns and providing information on healthcare rights and options.
- Collaborated with healthcare providers to ensure timely, accurate, and compassionate care for patients.
- Provided emotional support to patients and families during challenging medical situations, fostering trust and rapport.
- Liaised between patients and medical staff, facilitating effective communication of needs, preferences, and treatment plans.
Customer Contact Agent
Rue Gilt Groupe
11.2021 - 10.2022
- This position required me to work remotely assisting customers with their online orders via phone, chat, and email.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
Customer Service Representative
Whirlpool Corporation
09.2020 - 11.2021
- This role required me to work in a call center environment assisting customers with technical support for their appliances.
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Created a new customer database by entering customer information into a database
- Developed and trained [x] new customer service representatives on the proper handling of customer inquiries
Adminstrative Assistant
Louisville Metro Government
01.2020 - 09.2020
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Education
High School -
John Adams High School
South Bend, IN05.2010
Skills
- Customer service
- Computer literacy
- Communication skills
- English
- Microsoft word
- Microsoft excel
- Case Management
- Patient support
- Customer Relations
- Customer Service
- Problem Resolution
- Data Entry
Timeline
Case Manager
PharmaCord
06.2023 - 03.2024
Patient Advocate
Knipper Health
10.2022 - 06.2023
Customer Contact Agent
Rue Gilt Groupe
11.2021 - 10.2022
Customer Service Representative
Whirlpool Corporation
09.2020 - 11.2021
Adminstrative Assistant
Louisville Metro Government
01.2020 - 09.2020
High School -
John Adams High School
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