Porsha Herbert

-Provided immediate assistance to disaster-affected communities, distributing essential resources such as food, water, and medical supplies.
- Conducted damage assessments and evaluated needs for federal assistance in collaboration with local,state, tribal, and federal agencies.
- Facilitated temporary housing and shelter solutions for displaced individuals.
- Assisted individuals and businesses in applying for disaster assistance programs, including Individual Assistance (IA) and Public Assistance (PA).
- Collaborated with local governments to restore infrastructure and essential services during recovery operations.
- Conducted risk assessments and supported hazard mitigation planning for disaster-prone areas.
- Acted as a liaison between federal, state, and local entities to streamline disaster response efforts.
Key Achievements:
- Successfully coordinated resources for [specific disaster/event], providing aid to thousands of affected individuals.
- Streamlined disaster recovery operations, reducing response times by [specific percentage or timeframe].
- Developed and implemented community training programs that increased disaster preparedness awareness by [specific percentage].
- Improved operational efficiency by introducing enhanced documentation systems, resulting in [specific improvement, e.g., faster application processing].

• Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
• Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
• Monitored customer feedback, identifying trends to improve product offerings and the overall customer experience.
• Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
• Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
• Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
• Documented customer interactions in internal database to maintain customer service history details.
• Provided personalized service, anticipating customer needs and offering tailored solutions.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.

• Kept customer and food preparation areas clean and well-organized.
• Restocked workstation with supplies and communicated out-of-stock items to management.
• Accurately made change for cash transactions.
• Processed sales transactions to prevent long customer wait times.
• Verified orders and bagged items for easy transport.
• Processed credit card payments and gave counter slips to customers for signatures.
• Greeted customers entering store and responded promptly to customer needs.

• Put Clothes Up, Merchandise, and Signing.
• Arranged items in favorable positions and areas of store to attract customers and optimize sales.
• Monitored stock to maintain sufficient quantity of featured product.
• Displayed appropriate signage for products and sales promotions.
• Printed labels and tags for for-sale merchandise.
• Configured and arranged up-to-date advertising and marketing displays, creatively placed merchandise on counters or tables to promote visibility and sales.
• Removed damaged, out-of-code, not-in-set and discontinued items from displays.
• Updated pricing and signage to complete product displays and educate customers.