Porsha Hicks
Las Vegas,NV
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
17
17
years of professional experience
Work History
Flagger
Patg-lv
09.2023 - Current
- Improved traffic safety by effectively directing and controlling vehicular flow at construction sites.
- Enhanced team communication by maintaining constant contact with other flaggers, supervisors, and drivers.
- Reduced accidents at work zones by diligently monitoring vehicle speeds and providing clear signals to approaching motorists.
Assistant Front Desk Manager
Casa Blanca Motel
06.2017 - 09.2018
- Enhanced guest satisfaction by promptly addressing inquiries and resolving issues at the front desk.
- Streamlined check-in and check-out processes for improved efficiency and reduced wait times.
- Assisted in staff training, ensuring consistent quality service to guests from all team members.
- Supported revenue management initiatives by actively upselling room upgrades and additional services.
- Supervised front desk staff consisting of 5 employees.
Shift Manager
Revol Wireless
11.2012 - 01.2014
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Promoted a positive work environment through open communication and constructive feedback.
Department Manager
Walmart Supercenter
06.2010 - 09.2012
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Reduced operational costs through effective budget management and resource allocation.
- Increased productivity by identifying bottlenecks and implementing targeted solutions.
- Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
Head Hostess/ Take Out Server
Outback Steakhouse
08.2006 - 10.2011
- Enhanced customer satisfaction by efficiently managing reservations and accommodating special requests.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Collaborated with management to develop strategies for improving overall guest experience and increasing repeat business.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Managed communication between front-of-house and back-of-house staff for smoother service during peak hours.
Education
GED -
Silverado High School
Las Vegas, NV04.2009
Skills
- Consultative Sales
- Retail Store Support
- Customer Service
- Microsoft Office Suite
- Money Handling Abilities
Languages
Spanish
Native or Bilingual
Timeline
Flagger
Patg-lv
09.2023 - Current
Assistant Front Desk Manager
Casa Blanca Motel
06.2017 - 09.2018
Shift Manager
Revol Wireless
11.2012 - 01.2014
Department Manager
Walmart Supercenter
06.2010 - 09.2012
Head Hostess/ Take Out Server
Outback Steakhouse
08.2006 - 10.2011
GED -
Silverado High School
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