Porsha Johnson
Lakewood,CA
Summary
Committed Customer Service Representative with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Alpha Omega
Los Angeles, California
03.2020 - 01.2024
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Call Center Representative
JVC
Long Beach, California
05.2019 - 02.2020
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
Customer Care Representative
See's Candies
Carson, California
04.2019 - 12.2019
- Prepared customer reports by gathering data collected during customer interactions.
- Processed customer account changes with proprietary software.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Researched resolutions, contacted necessary departments and responded to customer by phone, mail or fax as follow-up.
Call Center Team Leader
Alert Communication
, CA
05.2019 - 07.2019
- Maintained records of all calls received, including detailed notes regarding customer inquiries and complaints.
- Monitored call volumes and adjusted staffing schedules accordingly during peak periods.
- Reviewed individual employee files regularly to ensure accuracy of documentation.
- Motivated and encouraged team members through positive communication and feedback.
Education
High School Diploma -
Manchester Academy
Los Angeles, California07-2008
Some College (No Degree) - Medical Assisting
Everest College - Los Angeles
Los Angeles, CASkills
- Assertiveness
- Customer satisfaction measurement
- Account updating
- Data Entry
- Inbound and Outbound Calling
- Scheduling
- Call Management
- Paperwork Processing
- Positive and professional
- Adaptive team player
- Microsoft Excel
- Microsoft PowerPoint
- Filing
- Clerical Support
- Professional telephone demeanor
- Typing proficiency
Timeline
Customer Service Representative
Alpha Omega
03.2020 - 01.2024
Call Center Representative
JVC
05.2019 - 02.2020
Call Center Team Leader
Alert Communication
05.2019 - 07.2019
Customer Care Representative
See's Candies
04.2019 - 12.2019
High School Diploma -
Manchester Academy
Some College (No Degree) - Medical Assisting
Everest College - Los Angeles
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