Porsha Lang
Summary
Encouraging analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Pharmacy Care Agent
Sitel
07.2022 - 12.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Assisted call-in customers with questions and orders.
Human Resources Assistant
Renew Counseling Center Of NC, LLC
12.2021 - 06.2022
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
- Administered compensation, benefits, and performance management systems at direction of supervisor.
- Tracked various statistics and kept detailed records to support human resources department.
- Updated and maintained employee attendance records.
- Responded to employee inquiries regarding benefits and other HR topics.
Customer Service Technician
Eclerx
04.2019 - 06.2020
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Responded proactively and positively to rapid change.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Customer Service Representative
SYKES
08.2017 - 03.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Master of Science - Performance Improvement
University of Arkansas Grantham
Little Rock, AR11.2022
BBA - Human Resources Management
University of Arkansas Grantham
Little Rock, AR10.2020
Skills
- Keen Attention to Detail
- Administrative and Office Support
- Telephone Reception
- Microsoft Office
- Team Goals
- Customer service and care
Timeline
Pharmacy Care Agent
Sitel
07.2022 - 12.2022
Human Resources Assistant
Renew Counseling Center Of NC, LLC
12.2021 - 06.2022
Customer Service Technician
Eclerx
04.2019 - 06.2020
Customer Service Representative
SYKES
08.2017 - 03.2019
Master of Science - Performance Improvement
University of Arkansas Grantham
BBA - Human Resources Management
University of Arkansas Grantham
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