Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Porsha Law

Winchester,TN

Summary

Dynamic Front End Associate with proven expertise at Walmart, excelling in customer service and retail transactions. Recognized for enhancing customer satisfaction through efficient service and effective communication. Skilled in product restocking and merchandising, consistently maintaining a welcoming environment while achieving high accuracy in cash handling. Committed team player dedicated to fostering positive customer experiences.

Overview

6
6
years of professional experience

Work History

Front End Associate

Walmart
09.2024 - Current
  • Greeted customers at front desk and engaged in pleasant conversations while managing what they needed to be done.
  • Maintained organized and clean front office area to create professional and welcoming environment for customers and employees
  • Delivered outstanding first impressions by warmly greeting customers upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed all tasks in compliance with company policies and procedures.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Replaced merchandise stock throughout check-out lines and end-cap displays.
  • Facilitated cash, check and credit transactions on cash register with Number% accuracy.
  • Answered questions about store policies and addressed customer concerns.
  • Gathered shopping baskets and carts and relocated to designated areas.
  • Performed carry-out and order preparation for pick-up services by packaging, transporting, and loading customer purchases.

Front End Associate

Walmart
05.2021 - 09.2024
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Replaced merchandise stock throughout check-out lines and end-cap displays.
  • Facilitated cash, check and credit transactions on cash register with Number% accuracy.
  • Answered questions about store policies and addressed customer concerns.
  • Gathered shopping baskets and carts and relocated to designated areas.
  • Performed carry-out and order preparation for pick-up services by packaging, transporting, and loading customer purchases.

Waitress

Waffle House
02.2019 - 03.2021
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.

Education

Certified Clinical Medical Assistant - Medical Assisting

Nucourse Institute
Winchester, TN
03.2025

Skills

  • Customer service
  • Time management
  • Front-end performance optimization
  • Product restocking
  • Team contribution
  • Retail transactions
  • Merchandising and display assembly
  • Display setup

Languages

English
Full Professional

Timeline

Front End Associate

Walmart
09.2024 - Current

Front End Associate

Walmart
05.2021 - 09.2024

Waitress

Waffle House
02.2019 - 03.2021

Certified Clinical Medical Assistant - Medical Assisting

Nucourse Institute

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