Porsha Means
Inman,SC
Summary
Highly motivated and results-driven Customer Service and Sales Representative with 8 years of experience. Proven success in generating leads, closing deals, exceeding sales targets and delivering exceptional customer service. Skilled in CRM, problem solving and communication.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Regional Management
04.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Utilized active listening and communication skills to address customer inquiries and problem solve.
- Managed approximately 120 inbound and outbound customer calls per day.
- Documented conversations with customers to track requests, problems and solutions.
- Investigated and solved routine, complex and long-standing customer issues each day.
- Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Set up and activated customer accounts.
Sales Representative
Regional Management
04.2017 - 03.2023
- Identify new sales opportunities.
- Generate leads through cold calling, email campaigns, and internet ads.
- Exceeded sales goals on a monthly basis.
- Follow up on leads and inquiries.
- Respond to customer inquiries and provide product information and produce sales.
- Prepare and present sales proposals.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Track and update customer information in CRM.
- Monitor customer accounts and identify upsell opportunities.
- Maintained up-to-date knowledge of available products to best serve customers.
Collections Agent
American Credit Acceptance
06.2015 - 03.2017
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Increased productivity levels through efficient time management and prioritization of daily tasks.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
Education
Spartanburg High School
Spartanburg, SCSkills
- Customer Service
- Problem-solving abilities
- Prioritization
- Product Sales
- Time Management
- CRM Knowledge
- Account Management
- Self Motivating
Timeline
Customer Service Representative
Regional Management
04.2023 - Current
Sales Representative
Regional Management
04.2017 - 03.2023
Collections Agent
American Credit Acceptance
06.2015 - 03.2017
Spartanburg High School