Summary
Overview
Work History
Education
Skills
Timeline
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Porsha Miller

Tucson,AZ

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

3
3
years of professional experience

Work History

CSL

The UPS Store 0516
05.2023 - 07.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Detailed payment options and explained price, receipt and billing details to customers.
  • Responded to customer calls and emails to answer questions about products and services.
  • Maintained and managed customer files and databases.
  • Approved and terminated customer contracts upon request.

Manager

Schlotzsky's
01.2023 - 05.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Onboarded new employees with training and new hire documentation.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Improved safety procedures to create safe working conditions for workers.

Crew Leader

Burger King
08.2022 - 01.2023
  • Trained employees in time management and proper ways to complete job duties.
  • Monitored team members to verify work quality and address concerns.
  • Communicated effectively with upper management, team members, and customers to keep everyone informed.
  • Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.

Crew Member

McDonald's
07.2021 - 02.2022
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Prepared products following restaurant, health, and safety standards and procedures.

House Keeper

Best Western Hotel
08.2020 - 01.2021
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.

Education

High School Diploma -

Pima Community College
Tucson, AZ
02.2023

Skills

  • Maintenance and Repair
  • Organization and Time Management
  • Written Communication
  • Teamwork and Collaboration
  • Self-Motivated
  • Active Listening
  • Team building
  • Training and Development
  • Problem-Solving
  • Attention to Detail
  • Flexible and Adaptable
  • Planning and Coordination

Timeline

CSL

The UPS Store 0516
05.2023 - 07.2023

Manager

Schlotzsky's
01.2023 - 05.2023

Crew Leader

Burger King
08.2022 - 01.2023

Crew Member

McDonald's
07.2021 - 02.2022

House Keeper

Best Western Hotel
08.2020 - 01.2021

High School Diploma -

Pima Community College

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Porsha Miller