Porsha Mitchell
Los Angeles,CA
Summary
To secure long term positioning within a growing organization where I can utilize my analytical and leadership abilities to become a positive impact on service. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
15
15
years of professional experience
Work History
Patient Registration Specialist
Los Angeles Christian Health Center
09.2023 - 11.2023
- Followed universal precautions in the healthcare facility
- Conducted patient interviews in a courteous and confidential manner in order obtain and record patient demographic, insurance, and financial information
- Prepared the patient chart and scans all pertinent documents including physician orders, consents, insurance cards, and photo IDs into the document imaging system
- Verified insurance eligibility and benefits for all applicable insurance companies utilizing the electronic insurance verification system
- Maintained acceptable accuracy and productivity rates
- Documented all information in the appropriate system fields and/or account notes.
Security Officer
Andrews Security Corporation
01.2018 - 01.2019
- Operated 50+ cameras to monitor both interior and exterior areas at various corporate sites
- Prevented and detected signs of intrusions including doors, windows, etc
- Primarily at West Hollywood Mall site
- Assisted in training new security personnel and ensure newly hired staff carry out daily duties according to standard security operating procedures.
Security Guard Officer
G4S
07.2017 - 12.2017
- Monitored multiple sites, open and close grounds for client access and business operation needs
- Monitored & scanned surveillance equipment for suspicious or unauthorized activity
- Inspected and adjusted security cameras & equipment to ensure operational integrity as well as to detect any evidence of tampering
- Detected and prevented signs of potential threats to property and public safety
- Informed and warned patrons of rule infractions such as smoking in non-smoking areas and loitering.
Executive administrative assistant
Guild Mortgage Company
12.2015 - 06.2017
- Courier duties and administrative office work as well as editorial proofread and project manage departmental assignments.
Sales Floor Representative
Target
08.2014 - 11.2014
- Provided customer service & support, maintained current knowledge of merchandise & inventory to assist consumers with decision making purchases
- Cross trained & stocked shelves with back inventory supply, janitorial duties that ensure the store interior is kept clean & hazardous free for both employees as well as prospective customers
- Sales / Cashier duties including use of basic math skills particularly when registers are down
- Responsible for balanced drawer at the close of each shift
- Handled customer complaints and resolve billing issues, assist with exchanges and returns
- Calculated & compared total payments vs
- Total sales within a given time period and provide bookkeeping info for direct management
- Cross trained for Loss Prevention and performed role during staff shortages.
Senior Sales Associate
AutoSource
01.2010 - 01.2013
- Answered, screened, scheduled appointments, and transferred up to 200+ calls daily on a Multi-Line phone system
- Conducted intensive internet research & monitoring of banks, financial companies, brokers, exchanges, & credit unions
- Coordinated business exchange services w/ loan officers, underwriters, and decision makers regarding finance programs & potential clients
- Created new filing systems for various product & service line types for staff convenience & business use
- Catalogued & edited all documents for accuracy
- Prepared and cleaned conference rooms before & after office meetings, business events & service exchanges
- Handled bank deposits, courier duties, & various other business errands for different levels of management
- Trained & shadowed new staff into successful roles for retention, greeted all clients upon entrance
- Performed data entry of customer and financial institutional records and information
- Assisted the Vice President of Sales with various business needs per request.
MEdical Assistant intern
Tri City Medical Group
10.2009 - 01.2010
- Performed general office duties (filing, data entry, record keeping)
- Answered up to 200+ incoming calls daily
- Screened calls for appropriate routing or services, scheduled, modified, and confirmed appointments
- Sterilized instruments and maintained neat and sanitary work area per clinical guidelines
- Interviewed patients to obtain medical information and measured vital signs, weight, and height
- Showed patients to examination room and prepared them for the physician
- Prepared and administered medications as directed by a Physician.
CUSTOMER SERVICE / BUSINESS SALES REP
Rainsoft Solutions
11.2008 - 11.2009
- Responsible for increasing store revenue by attracting customers to our expansive product line and service features encouraging all around business growth.
Education
Weapons of Mass Destruction / Terrorism Awareness Training - undefined
CPR / BLS / First Aid Certified - undefined
National Bartending School - undefined
Los Angeles, CA
WyoTech (Everest) Corinthian Colleges, Inc. - undefined
Long Beach, CA
0720-hour State Accredited Program - undefined
Medical Assistant / Medical Terminology Training
Locke Senior High School - undefined
Los Angeles, CA
Unarmed Security Officer - undefined
Universal Certificate of Training for Powers to Arrest
10.2024
Skills
- Solid computer skills Ability to type 40 WPM 10 Key Operation Excellent working knowledge of both PC and Mac systems; Microsoft Suite knowledgeable through Office 365, MAC Sierra OS X Great filing & database query abilities as well as administrative / clerical office skills A team player able to multi-task under pressure with minimal to no supervision and still meet required deliverables often times exceeding required expectations Strong Communication, public speaking, training, and interpersonal skills Amongst my work history I have been acknowledged as a 'Total Quality Customer Service Professional' at more than one organization
Additional Information
I am an experienced professional that dedicates my all to the mission and value of the organization I work for. I am looking to offer my services and experience in exchange for the opportunity of additional growth and career development. I have a criminal free background and will pass any required screenings for employment.
References
Furnished Upon Request
Timeline
Patient Registration Specialist
Los Angeles Christian Health Center
09.2023 - 11.2023
Security Officer
Andrews Security Corporation
01.2018 - 01.2019
Security Guard Officer
G4S
07.2017 - 12.2017
Executive administrative assistant
Guild Mortgage Company
12.2015 - 06.2017
Sales Floor Representative
Target
08.2014 - 11.2014
Senior Sales Associate
AutoSource
01.2010 - 01.2013
MEdical Assistant intern
Tri City Medical Group
10.2009 - 01.2010
CUSTOMER SERVICE / BUSINESS SALES REP
Rainsoft Solutions
11.2008 - 11.2009
Weapons of Mass Destruction / Terrorism Awareness Training - undefined
CPR / BLS / First Aid Certified - undefined
National Bartending School - undefined
Los Angeles, CA
WyoTech (Everest) Corinthian Colleges, Inc. - undefined
Long Beach, CA
0720-hour State Accredited Program - undefined
Medical Assistant / Medical Terminology Training
Locke Senior High School - undefined
Los Angeles, CA
Unarmed Security Officer - undefined
Universal Certificate of Training for Powers to Arrest
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