Porsha Powell
Spring
Summary
Certified Nurse Assistant offering 6 year of experience in healthcare environments. Excellent time management abilities with compassionate bedside manner and astute observational skills. Knowledgeable about mobility assistance and patient hygiene needs. Seasoned Manager with broad experience in both team leadership and project delivery. Possess strong strategic planning abilities, coupled with the capability to coordinate operational initiatives for maximum efficiency. Proven track record of driving process improvements, enhancing productivity, and implementing innovative solutions. Skilled in building strong relationships across all levels of an organization to achieve business goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Hospice Aide
Amaya Hospice
01.2025 - 10.2025
- Provided personal care assistance, including bathing, dressing, and grooming for patients in their residences.
- Administered medications as directed by healthcare professionals, ensuring compliance with safety guidelines.
- Maintained accurate documentation of patient care activities and changes in condition for effective communication with the healthcare team.
- Supported patients with mobility and transfers, using proper techniques to ensure safety and comfort.
- Monitored and recorded vital signs, reporting any significant changes to the nursing staff promptly.
CNA
Red Oaks Health And Rehab
09.2024 - 01.2025
- Reported changes in patient conditions to registered nurse or physician.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Facilitated communication between patients, family members, and healthcare professionals.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
CNA Supervisor
Coastal Health And Rehab
08.2022 - 07.2024
- Conducted weekly in-service trainings for CNA staff on new policies and procedures.
- Organized and conducted monthly staff meetings to ensure clear communication of expectations.
- Assisted in developing schedules for CNA staff ensuring adequate coverage during all shifts.
- Assisted Director of Nursing in developing annual budgeting goals related to staffing costs associated with CNAs.
Customer Service Representative
Maximus
07.2019 - 06.2022
- Provided guidance, training, coaching and mentoring to call center team members.
- Resolved escalated customer complaints in a timely manner.
- Managed staff scheduling to ensure adequate coverage during peak hours.
Acute Care Technician
Forrest General Hospital
02.2018 - 02.2020
- Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
- Documented patient intake and dietary requirements and assisted with feeding.
- Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
- Supported nurses in daily patient care activities by taking vital signs and documenting patient observations.
Education
Some College (No Degree) - Phlebotomy
Healing Touch Career College
Hattiesburg, MSSome College (No Degree) - Certified Nurse Assistant
Pearl River Community College
HattiesburgSkills
- CPR certified
- Patient positioning understanding
- POS systems
- Issue resolution
- Customer assistance
- Cash management
- Staff mentoring
- Customer greeting
- Mobility assistance
- Infection control standards
- Feeding assistance specialist
- Broad medical terminology knowledge
- Sterilization techniques
- Microsoft office expertise
- File management expertise
- Quality control procedures
Certification
- CNA License
- CPR certification
- Phlebotomy Certified
Timeline
Hospice Aide
Amaya Hospice
01.2025 - 10.2025
CNA
Red Oaks Health And Rehab
09.2024 - 01.2025
CNA Supervisor
Coastal Health And Rehab
08.2022 - 07.2024
Customer Service Representative
Maximus
07.2019 - 06.2022
Acute Care Technician
Forrest General Hospital
02.2018 - 02.2020
Some College (No Degree) - Phlebotomy
Healing Touch Career College
Some College (No Degree) - Certified Nurse Assistant
Pearl River Community College