Dynamic professional skilled in training development, performance evaluation, and patient education. Proven ability to enhance team capabilities through effective training plans and consistent feedback.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Services/Learning Development Supervisor
BVA Advanced Eye Care
Edmond, Oklahoma
08.2024 - Current
Trained team members on best practices in patient interaction and treatment processes.
Conducted regular performance evaluations to maintain high standards of care and support.
Evaluated performance of team members and provided feedback for improvement.
Assisted in developing training plans to ensure efficient onboarding of new staff members.
Explained goals and expectations required of trainees.
Assessed training needs through surveys, interviews with employees or focus groups.
Maintained strong knowledge by participating in workshops, conferences, and online education classes.
Certified Ophthalmic Medical Technologist
BVA Advanced Eye Care
Edmond, Oklahoma
07.2013 - Current
Assisted ophthalmologists in conducting comprehensive eye examinations.
Maintained and calibrated ophthalmic equipment for accurate testing.
Educated patients on pre- and post-operative care instructions.
Collected patient histories and documented vital signs efficiently.
Collaborated with healthcare team to ensure optimal patient care standards.
Handled inventory management for medical supplies and equipment efficiently.
Cleaned, sterilized, and maintained ophthalmic instruments according to established protocols.
Administered eye drops to patients as directed by physician.
Performed visual acuity tests, tonometry, refraction and other vision tests.
Operated diagnostic instruments such as optical coherence tomography and fundus cameras.
Prepared patients and administered basic eye exam tests.
Collected data from visual field testing, retinal imaging, corneal topography.
Educated patients about eye care needs and safety practices related to vision health issues.
Scheduled appointments for patients based on their availability.
Provided assistance in the preparation of equipment for procedures.
Transferred knowledge by training ophthalmic assistants, technicians and interns.
Ordered supplies needed for exams and treatments as requested by physicians.
Responded to patient inquiries, offering empathetic support and accurate information.
Participated in professional development opportunities to stay abreast of advancements in ophthalmic technology and techniques.
Performed biometry, A-Scans, and B-scans to ensure precise preoperative preparation for cataract procedures.
LASIK Surgical Coordinator
Tlc Laser Eye Ctr
Oklahoma City, Oklahoma
07.2013 - 07.2013
Coordinated patient scheduling for laser eye surgeries and consultations.
Managed pre-operative and post-operative patient education sessions.
Prepared the operating room for each surgery by ensuring proper sterile technique was followed.
Advised patients on post-operative care instructions such as medications, activity restrictions.
Assisted the surgeon during operations by providing instruments, supplies, or other items as needed.
Coordinated and scheduled patient appointments, surgeries, and follow up visits with ophthalmologists.
Collaborated and established strong working relationships with physicians, supervisors and colleagues.
Executed diagnostic evaluations to confirm patient suitability for LASIK procedures.
Certified Medical Assistant/Medical Office Manager/Team Lead at Care+ Pediatrics Urgent Care (Full Time 40 Hrs/wk)Certified Medical Assistant/Medical Office Manager/Team Lead at Care+ Pediatrics Urgent Care (Full Time 40 Hrs/wk)