Porsha Sasnett

• Maintained cleanliness of store environment including floors, windows, displays.
• Restocked shelves as needed to ensure sufficient inventory levels.
• Handled customer complaints in a professional manner.
• Maintained up-to-date knowledge of store merchandise and policies.
• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

• Created accurate office files, updated spreadsheets, and crafted presentations to assist executives and increase team efficiency.
• Answered phone calls from clients, vendors, and a variety of other callers looking for information.
• Organized, opened, and routed incoming mail and deliveries to assist senior leaders in responding quickly to business and customer needs.
• Kept fully functional office equipment and well-organized supplies to boost team productivity.
• Improved operational efficiencies by developing customer service protocols and standards.
• Performed data entry into computer systems; ensured accuracy of all entered information.

Maintained accurate financial records to track payment histories and support sound accounting practices.

• Ensured well-stocked cashier lanes and shelves to maximize sales opportunities.
• Wrapped and bagged items for customers to prevent damage during transport.
• Processed merchandise returns and exchanges according to store policies.
• Informed customers about promotions to drive sales growth.
• Organized purchase records, maintained clean checkout areas, and restocked supplies as necessary.

• Improved my customer service and telecommunications skills to build long-term relationships.
• Worked to strengthen customer relationships and increase the likelihood of additional sales.
• Listened to clients and devised solutions to meet their professional and personal requirements.
• Provide support and assistance to customers who have problems with the service.
• Product branding and marketing
• Supplying information in accordance with customers' needs and demands
• Take phone calls from customers and respond to them.
• Answered questions about store policies and concerns to support positive customer experiences.