Porsha Strader
Auburn,KY
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Knowledgeable and dedicated customer service professional with extensive experience in healthcare industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
CNA
Auburn Healthcare
12.2023 - Current
- Created and maintained an inpatient care log that noted patient medical history, medications, and diagnoses
- Utilized hospital systems to monitor and report on individual patient care, including lab results, allergies, and vital signs
- Delivered more than 100 meals per week, ensuring the highest quality of care
- Maintain relationships with patients families to guarantee quality care.
Server manager
Earl's Family Diner
12.2018 - Current
- Conducted monthly financial analysis, reviewed sales and costs, and presented recommendations to senior management
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Maintained customer satisfaction by frequently visiting with customers to receive feedback on improvements needed, recommendations, and dissatisfaction.
Office Manager
Home health agency
05.2014 - 12.2018
- Developed strong customer service skills
- Created and implemented a new procedure that allowed patients to schedule appointments with the physician's assistant, increasing the ability for patients to access primary care more frequently as needed
- Investigated and handled complaints about patient care, ensuring that the quality of care is consistent with guidelines in place
- Handled patient inquiries, answered questions, and resolved problems in a timely manner
- Prepared documents and reports to ensure that all necessary information was included in the patient's records
- Coordinated schedules pertaining to needs of patients, and assured appropriate staffing was available
- Retrieved authorizations from insurance companies for patient care
- Managed office space, equipment, central filing, and equipment and computer technology.
Education
Edmonson County High School
Brownsville, KY05.2012
Skills
- Customer service
- Quality Assurance
- Computer literacy
- Restaurant experience
- Time management
- Communication skills
- Microsoft excel
- Documentation review
- Leadership
- Microsoft word
- Bathing Assistance
- Compassion and Empathy
- Patient Care
Timeline
CNA
Auburn Healthcare
12.2023 - Current
Server manager
Earl's Family Diner
12.2018 - Current
Office Manager
Home health agency
05.2014 - 12.2018
Edmonson County High School
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