Summary
Overview
Work History
Education
Skills
Timeline
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Porshae Johnson

Philadelphia,PA

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

6
6
years of professional experience

Work History

Secretary

School District of Philadelphia
Philadelphia, PA
07.2022 - Current
  • Answered telephones, directed calls and took messages.
  • Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
  • Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
  • Processed invoices for payment; tracked payments received from vendors and clients.
  • Assisted with special projects or tasks related to departmental functions upon request.
  • Performed data entry into computer systems; ensured accuracy of all entered information.
  • Maintained organized filing system of paper and electronic documents.
  • Coordinated communications, taking calls, responding to emails and interfacing with clients.

Production Assistant

Tasty Kakes
Philadelphia, PA
02.2020 - 07.2022
  • Maintained a clean work environment at all times.
  • Loaded and unloaded equipment from vehicles used in shooting scenes.
  • Troubleshot issues that arose during productions with quick solutions.
  • Organized and coordinated key communications between cast and technical crew.
  • Maintained communication between production staff and crew members.

Chat Support Representative

Holy Redeemer Hospital
Philadelphia, PA
06.2018 - 12.2019
  • Answered customer inquiries regarding product features, pricing plans and orders.
  • Assisted customers in navigating website and troubleshooting issues with products or services.
  • Resolved customer complaints in a timely manner while maintaining a positive attitude.
  • Followed established protocols for escalation of unresolved customer issues to appropriate personnel.
  • Participated in ongoing training sessions regarding new products and updates to existing ones.
  • Monitored chat queues for incoming requests from customers requiring assistance.
  • Utilized resources such as FAQs, help documents, user manuals and other reference materials when assisting customers.
  • Provided feedback on current processes and procedures based on customer interactions.

Education

High School Diploma -

Frankford High School
Philadelphia, PA
07.2015

Skills

  • Strong Written Communication
  • Independent Decision-Making
  • Customer Service
  • Verbal and written communication
  • Spreadsheet Management
  • Organization
  • Data Entry

Timeline

Secretary

School District of Philadelphia
07.2022 - Current

Production Assistant

Tasty Kakes
02.2020 - 07.2022

Chat Support Representative

Holy Redeemer Hospital
06.2018 - 12.2019

High School Diploma -

Frankford High School

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Porshae Johnson