- Baking
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Strategy Games
- Learning new cooking techniques and expanding my culinary skills
- Enjoy hobbies that combine physical activity with outdoor exploration
Porshea Randle
Humble,TX
Summary
Proven track record in enhancing child development and ensuring safety as an In-Home Nanny, coupled with expertise in fraud prevention and claims adjustment at Capital One and State Farm. Excelled in implementing educational activities and fraud detection strategies, demonstrating strong work ethic and effective communication. Achieved high customer satisfaction through meticulous case management and empathetic service.
Overview
11
11
years of professional experience
1
1
Certification
Work History
In-Home Nanny
Self Employed
09.2020 - 10.2024
- Boosted language development through reading aloud, storytelling, and engaging conversations with the children.
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
- Supported families by managing household tasks such as laundry, light cleaning, and errand running.
- Fostered a safe and stimulating environment for the children, implementing age-appropriate activities.
- Maintained open communication with parents to discuss progress, challenges, and goals for the children.
- Fostered a love of learning through interactive educational activities helping children develop curiosity and critical thinking skills.
- Collaborated with parents on establishing routines that fostered independence and self-discipline in children.
- Aided in cognitive development by incorporating educational games and activities into daily routines.
- Adapted childcare approach according to each child''s unique personality traits, ensuring personalized care.
- Managed schedules efficiently, coordinating extracurricular activities and transportation needs for the children.
- Safeguarded children during travel by adhering to car seat safety guidelines and maintaining vigilance during outings.
Fraud Prevention Specialist
Capital One
09.2020 - 09.2021
- Maintained detailed records of all investigations conducted, providing valuable data for trend analysis and future case management efforts.
- Managed complex cases involving identity theft, credit card fraud, and other forms of financial crime, resulting in successful resolution for affected customers.
- Supported colleagues in navigating difficult situations involving potential fraud by providing timely advice based on professional expertise and experience.
- Conducted thorough investigations of suspected fraud cases, leading to the recovery of lost funds.
- Developed comprehensive fraud prevention strategies to protect company assets and maintain customer trust.
- Collaborated with cross-functional teams to implement effective anti-fraud measures across the organization.
- Enhanced fraud detection by implementing advanced data analytics techniques and tools.
Claims Adjuster
State Farm
09.2016 - 09.2020
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Achieved cost savings through successful subrogation efforts, recovering funds from responsible parties in various claims scenarios.
- Prepared summaries of damage, payments, and policy coverage.
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.
Claims Adjuster
GEICO
02.2014 - 11.2016
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Prepared summaries of damage, payments, and policy coverage.
- Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
Education
High School Diploma -
Center Senior High
Kansas City, MO05-1998
Skills
- Strong Work Ethic
- Patience and understanding
- Reliability and punctuality
- Toddler Engagement Techniques
- Professionalism and Discretion
- Hygiene and Grooming Assistance
- Potty Training Support
- Safe Driving Record
- Nutritional Meal Planning
- Effective Communication Techniques
- Early Childhood Education
- Infant care expertise
Certification
- Adult and Pediatric First Aid/CPR/AED – American Red Cross.
Interests
Timeline
In-Home Nanny
Self Employed
09.2020 - 10.2024
Fraud Prevention Specialist
Capital One
09.2020 - 09.2021
Claims Adjuster
State Farm
09.2016 - 09.2020
Claims Adjuster
GEICO
02.2014 - 11.2016
High School Diploma -
Center Senior High
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